What are the responsibilities and job description for the Customer Service Associate position at Marshall Retail Group?
Job Title
Customer Service Associate
Location
Dulles Internatonal Airport (IAD) - DULLES, VA 20166 US (Primary)
Job Type
Full-time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.
Location:Dulles Internatonal Airport (IAD)
Schedule: Weekend availability required
Pay: $17.13-18/hr.
Benefits
Job Responsibilities
Job Requirements
Additional Requirements
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.
Customer Service Associate
Location
Dulles Internatonal Airport (IAD) - DULLES, VA 20166 US (Primary)
Job Type
Full-time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.
Location:Dulles Internatonal Airport (IAD)
Schedule: Weekend availability required
Pay: $17.13-18/hr.
Benefits
- Medical, Dental, and Vision Insurance
- Employer-Paid Life Insurance
- Disability Insurance
- Paid Time Off
- Paid Parental Leave
- 401(k) with company match
- Employee Discount
Job Responsibilities
- Handles each customer in a courteous and gracious manner
- Maximize sales by achieving add-on sales and recommendations
- Knowledge of the store's stock; stock varies by store location
- Assists in the upkeep of the store by maintaining store displays and merchandising.
- Assists with inventory and receiving of merchandise
- Replenish backstock to maintain appropriate levels of merchandise on the floor
- Markdown merchandise as needed.
- CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store - they may not open the store
- Other duties may be assigned
Job Requirements
- 1 year retail sales and/or cash handling experience
- Excellent communication and people skills
- Ability to multitask and problem solve
- TAM Card may be required depending upon location
- Additional Security clearance may be required depending upon location
- Satisfactory Criminal Background Check and Drug Testing May be required depending upon location
Additional Requirements
- Limited sitting
- Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
- Normal or corrected vision and hearing
- Can distinguish varying or specific colors, patterns, or materials to assist customers
- Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
- Typically, indoors
- Typically, in a consistent temperature
- Use of fine motor hand functions
- Lift 0-60 lbs with or without reasonable accommodation
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.
Salary : $17 - $18