What are the responsibilities and job description for the Assistant Store Manager position at Marshall Retail Group?
Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!
The Assistant Store Manager supports the Store Manager in overseeing daily store operations, driving sales, and leading a high-performing team. This role involves customer service, staff development, inventory management, and ensuring operational excellence.
Location: San Antonio International Airport (SAT) 9800 Airport Blvd, San Antonio, TX 78216
Schedule: Mandatory weekend availability
Pay: up to $52,000 annually
Job Type: Full-time
Benefits
- Medical, Dental & Vision Insurance
- Employer-Paid Life Insurance
- Disability Insurance
- Paid Time Off
- 401k with company match
- Employee Discount
Job Responsibilities
- Support the Store Manager in driving sales performance and achieving KPI targets
- Assist in training, motivating, and coaching the sales team to provide exceptional customer service
- Assist with large sales transactions and help staff build multi-item sales
- Open and close the store, ensuring proper security procedures are followed
- Maintain a strong knowledge of store merchandise, including clothing, shoes, T-shirts, gifts, souvenirs, and sundries
- Monitor stock levels and communicate with management regarding merchandise fit, popularity, and replenishment needs
- Utilize store software systems effectively for inventory tracking, sales reporting, and store operations
- Assist in merchandising, visual displays, and store presentation to ensure an appealing shopping experience
- Assist with inventory management, receiving shipments, and merchandise transfers
- Address and resolve customer inquiries and concerns in a professional manner
- Ensure compliance with company policies, loss prevention strategies, and safety procedures
- Other duties as assigned by the Store Manager
Qualifications:
- 2+ years of experience in a lead or management role within a fast-paced retail environment.
- Strong leadership, communication, and interpersonal skills.
- Ability to train, coach, and motivate a sales team.
- Strong problem-solving and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher) and retail POS systems.
- Ability to stand, walk, and lift merchandise up to 60 lbs, with or without reasonable accommodation
- TAM Card (Alcohol Beverage Awareness Certification) may be required, depending on location.
- Security clearance may be required, depending on job duties
- Employment may be contingent upon passing background checks and/or drug screening, where permitted by law
Additional Requirements
- Limited sitting
- Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
- Normal or corrected vision and hearing
- Can distinguish varying patterns, or materials
- Understand, speak, read, and write fluent English
- Use of fine motor hand functions
- Lift 0-60 lbs.
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.