Security Supervisor

Marshall Health Network

Position Summary

Marshall Health Network is seeking a Security Supervisor to oversee the daily operations of assigned Security Officers a St. Mary's Medical Center. This role is responsible for supervising staff, coordinating shift activities, monitoring security operations, and ensuring compliance with departmental and organizational policies and procedures.

The Security Supervisor provides leadership and guidance to Security Officers, responds to emergencies, coordinates with law enforcement and other emergency services, and works collaboratively with hospital departments to support a safe environment for patients, visitors, and employees. The role may also involve security technology systems, staff training, scheduling, and flexible shift coverage based on departmental needs.

Key Responsibilities

• Supervise, assign, and evaluate the performance of 6–8 Security Officers, ensuring compliance with departmental and MHN policies and procedures.

• Coordinate staffing schedules and daily assignments with other Security Supervisors.

• Conduct shift briefings, monitor daily operations, and address staffing, equipment, and operational concerns.

• Respond to emergency situations, notify appropriate leadership, and represent Security in the Hospital Incident Command Center as needed.

• Participate in the hiring, training, mentoring, and performance evaluation of Security Officers.

• Conduct patrols and rounds with Officers to support communication, collaboration, and effective performance.

• Ensure appropriate completion of incident reports and communicate ongoing or significant concerns to Security leadership.

• Collaborate with clinical coordinators and other hospital departments to address security concerns and improve operations.

• Develop and maintain proficiency in security technology, including access control, camera, and communication systems, including appropriate responses to system failures or compromises.

• Maintain effective working relationships with outside security vendors, law enforcement, EMS, and fire officials.

• Provide support to Human Resources during employee investigations.

• Complete required FEMA National Incident Management System (NIMS) and International Association for Healthcare Security and Safety (IAHSS) training.

• Perform other duties as assigned.

Education and Experience

• High school diploma or equivalent required.

• Law enforcement, military, or security experience required.

• Bachelor's degree or higher education preferred.

• Leadership or management experience preferred.

• Healthcare experience preferred.

Skills and Qualifications

• Demonstrated leadership, supervisory, and team management skills.

• Strong critical-thinking, problem-solving, and decision-making abilities.

• Excellent verbal, written, and interpersonal communication skills.

• Ability to manage shift operations, prioritize competing needs, and respond effectively to emergencies.

• Sound judgment, professionalism, diplomacy, and tact when handling sensitive situations.

• Understanding of quality improvement principles and operational best practices.

• Ability to work effectively with individuals from diverse backgrounds and demonstrate respect for patients, visitors, and colleagues.

• Ability to maintain confidentiality when handling sensitive organizational and employee matters.

• Ability to communicate effectively with Security leadership, hospital departments, and external emergency response partners.

Physical Requirements and Working Conditions

Must be able to stand and walk for extended periods and respond appropriately to physically demanding situations when necessary. The position requires maintaining a professional demeanor and exercising sound judgment in stressful or emergency situations. Flexible scheduling may be required to meet departmental operational needs.