What are the responsibilities and job description for the Customer Service & Sales Agent position at Marshall Cleaning Service?
Benefits:
Job Type: Part-Time (26 - 32 Hours Weekly)
Responsibilities:
- Dental insurance
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Vision insurance
Job Type: Part-Time (26 - 32 Hours Weekly)
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Assist in the sales process and respond to various lead generators quickly and efficiently
- Communicate with prospective and current clients, with needed information, in a timely manner
- Know the services offered and pricing structure extremely well to be able to answer questions
- STRONG emphasis on outbound warm calls
- Process and schedule service requests in a timely fashion according to company policy
- Ensure customer satisfaction and provide professional customer support.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicate with technicians on a regular basis and oversee route schedules for specific services.
- Providing feedback on the efficiency of the customer service process and make necessary adjustments.
- General administrative tasks as needed.
- Other duties as assigned
- High school diploma or general education degree (GED) required.
- 1-2 years clerical/administrative experience (preferred)
- Inside sales or call center sales experience (required) with ability to "close" the sale.
- Data entry experience
- Excellent verbal and written communication skills
- Familiarity in Microsoft Office applications including Word, Excel, Outlook
- Familiarity with web-based applications and apps
- 18 years or older
- Must have a valid driver’s license
- Be on time, reliable and consistent
- Follow MCS policies and procedures
- Work in a team environment (TEAM – Together everyone achieves more)
- High level of professionalism and confidentiality
- Ability to stay calm when customers are stressed or upset
- Ability to be flexible given a dynamic and fast-paced work environment
- Time management skills including prioritization of multiple tasks and planning techniques
- Comfortable using computers - Microsoft Office proficient
- Experience working with customer support
Salary : $16 - $18