Liability Claims Advocate

Are you a seasoned insurance professional with a passion for advocacy and problem-solving? Do you thrive in complex claims environments and enjoy helping clients navigate challenging situations? At Marsh, we’re looking for a dedicated Liability Claims Advocate to join our team, where you’ll play a vital role in delivering exceptional service, advocating for clients, and shaping innovative risk management solutions. If you’re ready to make a meaningful impact in a dynamic, collaborative environment, we want to hear from you.

As a global leader in insurance broking and risk management, Marsh helps clients succeed by defining, designing, and delivering innovative, industry-specific solutions to effectively manage risk. This role will be based in Los Angeles or Irvine, CA (qualified candidates from other locations could also be considered). This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect?

The Liability Claims Advocate will provide exceptional claims advocacy, assisting clients in resolving their most complex and financially challenging claims. This role requires a deep understanding of intricate insurance programs for corporate clients, industry-specific knowledge, and familiarity with Marsh’s extensive resources.

What will you be responsible for?

• Managing and resolving clients’ largest and most complex claims to conclusion

• Preparing coverage arguments and negotiating with insurers and/or consultants

• Identifying appropriate policies and coverages

• Selling claims services and solutions to clients by articulating the value proposition

• Collaborating with placement teams and internal colleagues on specific client issues

• Analyzing claims data to develop action plans that manage the client’s total cost of risk

• Adhering to company policies and procedures related to correspondence, timekeeping, expense reporting, licensing, and billing

What do you need to have?

• Minimum of 5 years of insurance or legal services experience with a proven track record of results

• Experience handling general liability claims within commercial lines

• Strong oral and written communication skills

• Excellent organizational skills, with the ability to prioritize and meet deadlines

• Strong interpersonal skills and the ability to work effectively within a team

• Proficiency in Microsoft Office tools (Outlook, Word, Excel) or equivalent

What makes you stand out?

• Prior brokerage liability claims advocacy experience

• Experience working in complex claims environments

• Strong problem-solving skills

• Ability to handle complex negotiations and influence multiple stakeholders

• Exceptional communication, interpersonal, and organizational skills

• Leadership qualities

What is in it for you?

• Be part of a company with a strong brand, committed to developing solutions for today’s and tomorrow’s toughest challenges

• A culture that promotes internal mobility, diversity, inclusion, and collaboration

• Access to Employee Resource Groups offering opportunities to connect with leaders, participate in volunteer and mentoring programs, and engage with industry and client counterparts

• Flexible work arrangements supporting work/life balance

• Competitive pay and a comprehensive benefits package starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Employee Stock Purchase Program, and generous paid time off)

• A fixed company contribution and company match on your 401(k) after one year of service

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $97,000 to $206,600.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.