What are the responsibilities and job description for the IT Support Specialist position at MARS Solutions Group?
MARS Solutions Group is looking for an experienced IT Support Specialist for Milwaukee, WI location. Our client is a Natural gas and electricity industry Leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability
Milwaukee, WI
Description
The IT Field Specialist is responsible for supporting many business applications and infrastructure in the field as well as managing and expediting upgrades and additions to the field applications. This includes the network connected desktop systems, standalone Instrumentation Laptops, and standalone process control desktop systems and supporting infrastructure. The specialist is responsible for responding to hardware/software requests from business unit users, for upgrading business unit vendor applications on an ongoing basis, providing one-on-one application support and training to business unit users, managing infrastructure and application roll-outs, supporting the IT Services Service Desk in diagnosing user or infrastructure problems, maintaining business unit IT asset records, assessing hardware/software for compatibility with the business unit/IT architecture, monitoring performance of applications and infrastructure, and managing and improving the business processes that support these activities.
The following are key objectives for the IT Support Specialist:
Build and maintain relationships across business unit, IT application support teams and IT infrastructure support teams.
Understand business needs and educate non-technical business users on user applications.
Managing the deployment of additions and upgrades to IT network hardware and software
Managing the deployment of additions and upgrades to process control software
Managing the deployment of Instrumentation Laptops and software additions and upgrades to Instrumentation Laptops
Providing support for vendor software, including user support and training
Addressing business unit IT issues
Maintaining all business unit IT asset records
Assisting in the formulation of the annual business unit IT budget
Supporting the Service Desk in resolving user and infrastructure problems
Facilitating and expediting communication between the business unit and service providers in IT Services
Analyzing new IT hardware and software products for compatibility with the business unit's IT infrastructure and standards
Monitoring application and network performance within the business unit, especially at remote sites
Managing the business processes the support IT procurement, deployment and sustainment, and continuously improving those processes
Job Responsibilities
Identify needs for additional hardware or software
Evaluate and, possibly, approve requests for additional hardware and software
Facilitate the movement of hardware based on business unit's needs
Coordinate hardware upgrades
Identify business unit's needs for IT support to improve employee productivity
Troubleshoot IT issues
Expedite solutions to hardware and software issues
Facilitate and expedite purchase and installation of new hardware and software
Coordinate and perform testing of new software through the UAT process
Evaluate and expedite the installation of special hardware and software to support employee needs due to short-term or long-term medical conditions
Identify and resolve software and hardware licensing issues for business unit compliance
Perform administrative function for all Instrumentation Laptops
Service and clone laptops as required for operating system upgrades and system failures
Coordinate and perform testing of new software and upgrades through the UAT process
Coordinate and perform application installation on Laptops
Develop user test plans and perform testing of vendor applications
Perform the role as primary contact for the facilities to bring IT-related issues too
Update asset database with new software products and create asset number to expedite processing of software through UAT process.
Maintain documentation for active, inactive or retired application status, current support personnel, vendor contacts, etc.
Maintain a record of all business unit IT hardware/software in appropriate asset management system.
Participate in budget review process by identifying previous years' hardware and software needs and projecting future needs.
Assist in reviewing "in-progress" and future IT projects and associated costs
Assist Service Desk in identifying business unit users and network group memberships
Provide assistance in identifying user access to network file structure
Assist troubleshooting of problems by identifying support personnel or facility contacts to expedite resolution of problems
Evaluate special requirements and new technologies being requested against the business unit's policy for standardization.
Respond to user concerns.
Minimum Experience Required
A minimum of three years of experience working with end users and application vendors to diagnose and resolve issues with user applications is preferred.
A basic knowledge of the key technology components supported is preferred
Knowledge and understanding of business strategy and process preferred
Expectation
Local to the greater Milwaukee area
Willingness to travel across service territory to address user needs periodically.
About MARS Solutions Group
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.
Milwaukee, WI
Description
The IT Field Specialist is responsible for supporting many business applications and infrastructure in the field as well as managing and expediting upgrades and additions to the field applications. This includes the network connected desktop systems, standalone Instrumentation Laptops, and standalone process control desktop systems and supporting infrastructure. The specialist is responsible for responding to hardware/software requests from business unit users, for upgrading business unit vendor applications on an ongoing basis, providing one-on-one application support and training to business unit users, managing infrastructure and application roll-outs, supporting the IT Services Service Desk in diagnosing user or infrastructure problems, maintaining business unit IT asset records, assessing hardware/software for compatibility with the business unit/IT architecture, monitoring performance of applications and infrastructure, and managing and improving the business processes that support these activities.
The following are key objectives for the IT Support Specialist:
Build and maintain relationships across business unit, IT application support teams and IT infrastructure support teams.
Understand business needs and educate non-technical business users on user applications.
Managing the deployment of additions and upgrades to IT network hardware and software
Managing the deployment of additions and upgrades to process control software
Managing the deployment of Instrumentation Laptops and software additions and upgrades to Instrumentation Laptops
Providing support for vendor software, including user support and training
Addressing business unit IT issues
Maintaining all business unit IT asset records
Assisting in the formulation of the annual business unit IT budget
Supporting the Service Desk in resolving user and infrastructure problems
Facilitating and expediting communication between the business unit and service providers in IT Services
Analyzing new IT hardware and software products for compatibility with the business unit's IT infrastructure and standards
Monitoring application and network performance within the business unit, especially at remote sites
Managing the business processes the support IT procurement, deployment and sustainment, and continuously improving those processes
Job Responsibilities
Identify needs for additional hardware or software
Evaluate and, possibly, approve requests for additional hardware and software
Facilitate the movement of hardware based on business unit's needs
Coordinate hardware upgrades
Identify business unit's needs for IT support to improve employee productivity
Troubleshoot IT issues
Expedite solutions to hardware and software issues
Facilitate and expedite purchase and installation of new hardware and software
Coordinate and perform testing of new software through the UAT process
Evaluate and expedite the installation of special hardware and software to support employee needs due to short-term or long-term medical conditions
Identify and resolve software and hardware licensing issues for business unit compliance
Perform administrative function for all Instrumentation Laptops
Service and clone laptops as required for operating system upgrades and system failures
Coordinate and perform testing of new software and upgrades through the UAT process
Coordinate and perform application installation on Laptops
Develop user test plans and perform testing of vendor applications
Perform the role as primary contact for the facilities to bring IT-related issues too
Update asset database with new software products and create asset number to expedite processing of software through UAT process.
Maintain documentation for active, inactive or retired application status, current support personnel, vendor contacts, etc.
Maintain a record of all business unit IT hardware/software in appropriate asset management system.
Participate in budget review process by identifying previous years' hardware and software needs and projecting future needs.
Assist in reviewing "in-progress" and future IT projects and associated costs
Assist Service Desk in identifying business unit users and network group memberships
Provide assistance in identifying user access to network file structure
Assist troubleshooting of problems by identifying support personnel or facility contacts to expedite resolution of problems
Evaluate special requirements and new technologies being requested against the business unit's policy for standardization.
Respond to user concerns.
Minimum Experience Required
A minimum of three years of experience working with end users and application vendors to diagnose and resolve issues with user applications is preferred.
A basic knowledge of the key technology components supported is preferred
Knowledge and understanding of business strategy and process preferred
Expectation
Local to the greater Milwaukee area
Willingness to travel across service territory to address user needs periodically.
About MARS Solutions Group
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.