What are the responsibilities and job description for the General Manager position at MARRIOTT?
Scope of Position:
The General Manager is responsible for leading all aspects of hotel operations with a focus on guest satisfaction, operational excellence, team development, and financial performance. This role ensures that the property operates in full alignment with Marriott brand standards, delivering exceptional service, product quality, and profitability. The General Manager fosters a culture of empowerment, accountability, and collaboration among associates while maintaining strong communication with ownership and corporate leadership.
Essential Responsibilities:
Provide visionary leadership and direction to all hotel departments to achieve operational excellence and financial goals.
Ensure compliance with all Marriott brand standards, quality assurance audits, and operational procedures.
Drive revenue growth through effective sales, marketing, and revenue management strategies in collaboration with the corporate and brand teams.
Oversee preparation of budgets, forecasts, and financial reports while maintaining cost controls and achieving profitability targets.
Recruit, train, and develop department leaders and associates to uphold the “Spirit to Serve” culture and ensure guest satisfaction.
Maintain a strong presence on the property, engaging with guests and associates daily to promote service excellence.
Partner with the Sales and Revenue teams to optimize business mix and maximize market share.
Monitor guest feedback (GSS, social media, and brand channels) and implement action plans for continuous improvement.
Build strong relationships with ownership, Marriott corporate representatives, and community organizations to strengthen the property’s market position.
Champion Marriott’s Commitment to Clean and brand initiatives, ensuring the highest standards of safety, cleanliness, and operational integrity.
Education & Experience:
Four-year degree in Hospitality Management, Business Administration, or related field preferred; equivalent experience accepted.
Minimum 4–5 years of progressive hotel leadership experience, with at least 3 years as a General Manager or Assistant General Manager within a Marriott-branded property.
Proven success managing brand audits (QA, LRA) and delivering top-tier guest satisfaction scores.
Previous opening or conversion experience highly preferred.
Must hold valid alcohol awareness and food safety certifications as required by law.
Strong financial management and analytical skills, with proficiency in Marriott systems (MARSHA, FOSSE, CI/TY, and MI Property Management Systems) and Microsoft Excel.
Physical Requirements:
Must be able to work extended or flexible hours, including weekends and holidays, based on business demands.
Ability to occasionally lift up to 30 lbs. and move throughout the property to observe and support operations.
Must maintain a valid driver’s license and a satisfactory driving record (MVR).
Core Competencies:
Strong communication and interpersonal skills with the ability to lead and inspire diverse teams.
Demonstrated ability to make sound decisions under pressure and balance multiple priorities effectively.
Deep understanding of Marriott brand standards, service philosophy, and performance metrics.
Financially astute, with a proven track record of meeting or exceeding budgeted GOP and RevPAR goals.
Strong problem-solving, analytical, and organizational skills.
Passionate about hospitality, guest satisfaction, and associate engagement.
Professional presence with the ability to represent both the brand and ownership group with integrity and excellence.