What are the responsibilities and job description for the FLEX Manager, Customer Onboarding position at Marriott?
This is a temporary position.
Marriott International is seeking a FLEX Manager, Customer Onboarding, to join our Procurement Operations team. Procurement Operations is responsible for leading core functions such as governance, vendor support, technology, reporting, and management of revenues and receivables.
The FLEX Manager oversees the technical onboarding of new customers onto Procurement Services technology platforms, gathering critical data about the users, items, suppliers and programs in scope, building supplier/customer relationships in reporting and systems, and ensuring accurate system setup across different platforms. The role focuses on facilitating, validating, and optimizing the technical onboarding processes to support a seamless customer transition on to Procurement Services technology. The FLEX Manager also provides troubleshooting support to resolve any ongoing issues.
Required Experiences
- 3 years of experience working in a Procurement function, or in a function providing technical support to customers
- Experience using or supporting Procure-to-Pay platforms
Key Responsibilities
- Lead end-to-end onboarding of new customers into the Procurement Services program including technology and reporting
- Conduct onboarding meetings and product demos to socialize the Procurement Services program to potential suppliers and customers
- Capture customer feedback and analyze insights and feedback to help enhance future iterations of the program
- Build and maintain strong supplier and customer relationships by driving a smooth, seamless transition into the program
- Troubleshoot and resolve ongoing issues, while continuously optimizing implementation processes to improve efficiency and overall customer experience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.