Job Summary: The Event Manager is responsible for booking, detailing, and servicing assigned events, banquets, and meetings. This role ensures that all incoming events are properly organized, communicated to relevant departments, and executed to meet client expectations, while maintaining strong client relationships to foster repeat business.

Essential Functions and Duties:

• Provide professional and courteous service at all times.

• Implement approved sales plans as directed to achieve event booking goals.

• Detail all incoming events, ensuring client needs are communicated to relevant departments.

• Book and manage small corporate events and pop-ups.

• Distribute and update Banquet Event Orders (BEOs) in a timely manner, ensuring all departments have the necessary information.

• Coordinate with the audio-visual department to ensure equipment is ordered, set up, and tested prior to use.

• Ensure all functions are billed correctly and guest signatures are obtained on event tickets before departure.

• Maintain open communication between clients and hotel staff, ensuring all event details are shared promptly.

• Contact clients prior to their event, providing assistance with arrangements and follow-up as needed.

• Attend and participate in weekly BEO and sales meetings, as well as pre- and post-conference meetings with clients and staff.

• Foster relationships with local civic groups and associations to promote additional business.

• Assist with other market segments and complete projects as assigned by the Director of Sales or Catering.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Minimum of 2 years of experience in event or hotel management, preferably with a background in convention center operations.

• Strong knowledge of event planning principles, including managing corporate events, banquets, and meetings.

• Excellent communication and interpersonal skills for interacting with clients and internal teams.

• Ability to organize activities efficiently, managing multiple tasks and priorities.

• Strong attention to detail for ensuring the successful execution of events.

• Proficiency in using event management software and CRM systems to manage bookings and event details.

• Ability to work in a fast-paced environment, with flexibility to handle last-minute changes and challenges.

Work Environment:

• Primarily indoor office work, with frequent walking and standing during event planning and execution.

• Regular interaction with clients, vendors, and hotel staff, requiring flexibility in communication and scheduling.

• Must be available to work evenings, weekends, and holidays to accommodate event needs.

• Occasional lifting of objects up to 20 lbs., such as event materials and office supplies.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.