What are the responsibilities and job description for the Barista / Breakfast Server position at Marriott Madison South?
Summary: The Breakfast Server/ Cashier is responsible for greeting and servicing restaurant guests according to brand standards; providing the highest quality service to guests and team members while taking orders, preparing and serving a variety of breakfast items, including specialty coffee drinks, handling cash and credit transactions, and maintaining a clean and organized workspace.
Qualifications:
Key Responsibilities:
- Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
- Exhibit a self-starting personality and a positive, professional demeanor to effectively communicate with guests, team members, and the community.
- Adhere to Legacy Ventures Service standards as outlined in the Blueprint, brand standards and other policies / rules of conduct, to include personal appearance / grooming, proper uniform (including name tag), attendance as required by scheduling, which will vary according to the needs of the hotel, and safe / efficient operations.
- Comply with certification requirements as applicable to position such as Food Handlers and Safety certifications, as applicable to the position.
- Understand and follow brand standards and other quality and presentation guidelines to ensure excellent guest service and food and beverage presentation guidelines.
- Collaborate with kitchen staff and other hotel personnel to ensure smooth and timely service.
- Promptly serve guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.
- Accurately process guest payments through cash, credit/debit cards, and room charges, ensuring correct entry in the POS system. Maintain a secure and organized cash drawer, verify room charges, and address any payment issues, such as declined cards or discrepancies, immediately. Follow established cash handling procedures.
- Follow check ringing procedures precisely.
- Be familiar with the operation of the P.O.S. system.
- Ensure that the work area and front of house areas are kept clean, tidy, organized and stocked.
- Perform opening and closing side work per standards to ensure prompt and efficient service for guests.