Senior Regional Director, Residential Operations

JOB SUMMARY

The Senior Regional Director of Residences (Sr. RDOR) ) provides strategic oversight and professional management of a portfolio of branded luxury residences. Operating in accordance with Management Agreements and brand standards, the Sr. RDOR ensures compliance with applicable regulations while upholding the highest levels of operational excellence.

A trusted advisor to Boards, owners, and on-property teams, the Sr. RDOR brings expert leadership in governance, financial stewardship, and property management, while fostering strong engagement across all stakeholders. The role also supports development initiatives and new projects, ensuring seamless execution from planning through opening.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor's degree in Business Administration, Hotel or Property Management, or related major; or 6 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, property management , real estate or related professional area.

Preferred:

• Property Management license (CMCA, AMS, IREM, CAM) and/or any other local property management certifications necessary for the job is desired.

CORE WORK ACTIVITIES

Managing Property Operations

• Maintains complete knowledge of and compliance with all company policy and procedure (e.g., holiday fund, gifts, and residential acknowledgments).

• Continuously identifies and corrects building and service defects. Creates innovative solutions for improvement.

• Verifies compliance and timely completion of all self-audits, reports or documents any inconsistencies or non-compliant items. Addresses any low performing sites by reviewing the action plans and documented follow-up.

• Provides input on all aspects of residential brand standards, heart of the house design, standard operating processes, safety programs, and implementation of labor management systems.

• Communicates company or brand updates to responsibility area in a timely manner.

• Facilitates consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection through the creation of above property audits and site visits.

• Maintains awareness of the physical plant(s) with attention to protection of the asset and plans to increase its value through superior care.

• Verifies compliance with company approved property management software.

Managing Profitability

• Partners with the Vice President, Residences in the creation of key residential initiatives that focus on product quality, financial results and that are aligned with the company’s strategic plan.

• Reviews and approve annual budgets.

• Assists in identifying any potential cash flow issues or concerns and communicate accordingly to the Board Presidents

Managing Relationships with Property Stakeholders

• Represents The Ritz-Carlton Hotel Company above property leadership by attending Annual Meetings as needed. Be prepared for all meetings with a company update as requested by the Board of Directors. Acts as a point of escalation for Area Director of Residences.

• Performs property visits for each site followed by the distribution of a property site visit report to the GM or the VP if it’s a site associated with a Ritz-Carlton Club.

• Guides leadership on the appropriate method of communication for non-compliant residents related to property rules and regulations. Acts as a point of escalation for Area Director of Residences.

• Leads the sites through the Business Priority Matrix goal setting process and approves annual goals.

• Guides leadership on the appropriate way to handle documentation served by a process server (e.g., subpoenas, law enforcement).

• Participates in the action planning process for the Owner Engagement Survey and Employee Engagement Survey and approves the final plan.

• Handles owner, tenant and board complaints. Acts as a point of escalation for Area Director of Residences.

Managing and Conducting Human Resources Activities

• Participates in the interviewing and hiring of residential leadership positions.

• Assists the Hotel GM’s in sourcing and placing world class residential talent. Create a talent bank for potential leaders.

• Provides regular feedback on site leader performance to hotel general managers through site visits and conference calls. Responsible for the Leadership Performance Process for direct reports, unusually associated with stand-alone properties.

• Verifies all other reviews and regular feedback sessions are conducted in a timely manner, increases are processed quickly and merit increases are processed.

• Participates in the development of training programs related to property management reinforcing constant quality service.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.