What are the responsibilities and job description for the Front Desk Agent position at Marriott International, Inc?
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.
Responsibilities
What You’ll Do
Provide the highest quality of service to guests, anticipating and exceeding their expectations.
Check guests in and out efficiently and in a friendly manner.
Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
Assist in maintaining the cleanliness of the lobby and entrance.
Ensure security and confidentiality of all guest and hotel information.
Effectively respond to and resolve guest concerns or complaints.
Perform other duties as assigned.
What You’ll Bring
Strong communication skills.
A passion for customer service.
The ability to be flexible and adapt to any situation.
A desire to work as part of the front desk team.
An outgoing personality with a positive attitude.
Previous hospitality experience is helpful but not required.
Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.
Other Information
What You Can Look Forward To
Medical, Dental, and Vision insurance (starting Day 1)
Life Insurance and Disability Insurance
Paid Parental Leave
DailyPay option
Employee Assistance Program (EAP)
401(k) with company match
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
Leadership development and tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels in each market = more opportunities for growth
Location Code: 2554
Salary.com Estimation for Front Desk Agent in Indianapolis, IN
$32,417 to $42,965
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Front Desk Agent?
Sign up to receive alerts about other jobs on the Front Desk Agent career path by checking the boxes next to the positions that interest you.
