FLEX Senior Manager, Revenue Management Workshop Facilitator

 

CANDIDATE PROFILE 

Education and Experience  

Required 

• 4-year degree from an accredited university in Hospitality, Business, or related field. 

• 5 years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance 

• Prior experience supporting training sessions, workshops, or knowledge sharing forums 

Preferred  

• Working knowledge of central reservation systems, revenue management systems, or hotel property operations. 

• Comfort facilitating discussions and presenting to groups in a virtual environment. 

• Exposure to system deployments, upgrades, or property transitions. 

• Previous experience in training delivery, facilitation, or instructional development. 

• Detail oriented with the ability to follow standardized processes and materials. 

• RM Workshop facilitation materials (slide decks, participant guides, activity sheets) 

• Technology proficiency in Amadeus CRS and related reporting tools (MiNT), Product Catalog, Land It task management, and ServiceNow / Power of M  

CORE WORK ACTIVITIES  

Workshop Facilitation & Training Delivery 

• Cofacilitate and, as experience grows, lead remote Revenue Management workshops using standardized facilitation materials and agendas. 

• Deliver hands-on training sessions covering core ACRS concepts, including rate plans, inventory setup, and policy basics. 

• Support interactive exercises, system walkthroughs, and knowledge checks to reinforce participant understanding. 

• Adjust delivery approach to meet varying participant needs, with guidance from senior facilitators. 

ACRS Setup & Readiness Support 

• Support Revenue Managers during pre-go-live activities, including validation of migrated data and review of system configurations. 

• Assist with identifying configuration gaps and documenting issues for follow-up. 

• Provide guidance on established best practices for rate plan mapping, policy assignment, and inventory categorization. 

• Escalate system or process issues to senior SMEs or deployment leads as appropriate. 

Stakeholder Support & Communication 

• Partner with continent senior facilitators, deployment teams, and Revenue Managers to ensure a positive workshop experience. 

• Communicate system concepts clearly and professionally, using approved language and materials. 

• Capture participant questions, feedback, and common challenges to support continuous improvement efforts. 

• Contribute to a supportive and collaborative learning environment. 

Materials & Continuous Improvement 

• Leverage existing workshop materials, participant guides, and job aids to ensure consistent delivery. 

• Provide input and suggestions to improve training content, exercises, and documentation. 

• Maintain familiarity with the Revenue Manager Task List and required pre- and post-workshop activities. 

• Stay informed on ACRS updates and evolving Revenue Management practices relevant to training delivery.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.