FLEX Manager, Small Medium Business

This is a temporary position. 

The Manager, Small Medium Business, reports to the Sr. Manager, Small Medium Business and supports and assists in the management, implementation and customer identification for the Small Medium Business (SMB) Program.  This role is responsible for providing analytical, process management, data management, and communication support over the Small Medium Business program. The Manager will facilitate SMB Program implementation services to support the global SMB strategy, including the supervision of account data migration processes to load account data to various databases used to track productivity and inform the Global Account Directory. The position communicates with both business and iT customers on the subject of SMB sales structure and requirements for supporting account data migration processes. The Manager will participate with cross-functional team initiatives with business partners from Data Strategy & Reporting, Sales Analytics, Reporting, iT contractors, data vendors, Sales Support, and Pricing Account Services. Stakeholders of this position include hotels, Continent leaders, the B2B US/Canada Account Sales Leaders and Global Sales Organization Leaders.

CANDIDATE PROFILE

Education and Experience

Required

• 4-year degree from an accredited university and 2 years of relevant professional experience OR 4 years of relevant professional experience.
• Excellent PC skills including proficiency using spreadsheets and database applications
• Proficiency with at least one of the following operating systems: Excel, PowerBI, Access

Preferred

• Lodging/hospitality industry experience across multiple brands
• Experience managing complex initiatives and change with little supervision
• Experience evaluating business trends and successfully implementing new business programs and strategies to enhance business performance
• Understanding of setting and implementing Sales strategies to support strategic growth across Sales Channels
• Ability to influence others within all levels of Sales Organizations
• Experience managing and manipulating large data sets
• Advanced knowledge of Excel and proficient with Microsoft Access.

·       Ability to develop, lead and implement effective project plans.

·       Strong organizational skills to effectively manage tracking and resolution of account and strategy issues

·       Experience interpreting business requirements into detailed technical specifications.

·       Strong customer service skills to provide a high level of support to Sales Leaders regarding B2B sales structure analysis and production tracking

CORE WORK ACTIVITIES .

Program Responsibilities

• Manages business processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results.
• Effectively influences work of cross-functional and extended teams.
• Responds to, solves, and make decisions on business requests with limited to moderate risk.
• Presents alternative solutions to business issues by working with cross-functional teams and leadership
• Achieves business results by:
  • Acting in a consultative fashion to implement programs impacting the sales organization
  • Developing and using systems to organize and keep track of information
  • Balancing interests of own group with the interests and goals of the organization
  • Identifying and leveraging resources, as needed, to assist in removing barriers to success.
• Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.

Specific Expected Contributions

·       Contributes to team, department and/or business results by performing more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.

• Governs the account data migration processes to load account data to various databases.
• Provides support to Sales Leaders regarding B2B sales structure analysis and production tracking
• Works with data resources to identify targeted accounts specific to SMB segment.
• Provides technical expertise and support to persons inside and outside of the department.
• Keeps up-to-date technically and applies new knowledge to job.

Delivering on the Needs of Key Stakeholders

·       Understands and meets the needs of key stakeholders.

·       Develops specific goals and plans to prioritize, organize, and accomplish work.

·       Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

·       Collaborates with internal partners and stakeholders to support business/initiative strategies

·       Communicates concepts in a clear and persuasive manner that is easy to understand.

·       Generates and provides accurate and timely results in the form of reports, presentations, etc.

·       Demonstrates an understanding of business priorities.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.