Front Desk Associate

Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will possess a strong background in hospitality management and demonstrate outstanding customer service skills. As the first point of contact for guests, the Front Desk Agent will be responsible for creating a welcoming atmosphere and ensuring all guest needs are met promptly and efficiently.

Duties

• Greet and check-in guests upon arrival, ensuring a smooth and friendly welcome.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Manage reservations, cancellations, and modifications using hotel management software.
• Conduct night audits as required, ensuring accuracy in financial transactions and reporting.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Operate multi-line phone systems to handle incoming calls and direct them appropriately.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
• Uphold high standards of cleanliness and organization at the front desk area.

Qualifications

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on guest relations.
• Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
• Familiarity with night audit processes is a plus.
• Excellent phone etiquette and communication skills are essential.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• A passion for hospitality and a commitment to providing outstanding guest services. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Work Location: In person

Salary : $15 - $18