What are the responsibilities and job description for the IT Specialist (FT) position at Marrakech, Inc.?
Our Vision:
We envision a world where every individual is valued for their inherent worth—regardless of ability or circumstance—and has equitable access and support to lead a life of their own design.
Hands-on IT role in a cloud-first environment (Intune, Microsoft 365). Support users, manage devices, and gain experience across IT—from help desk to networking and cybersecurity.
Full-Time IT Specialist
Information Systems & Technology
Location: Based in Woodbridge, travel between sites required
About the Role
Marrakech’s Information Systems & Technology (IS&T) team is seeking a Full-Time IT Specialist to support staff and technology across our organization. This is a hands-on role in a 100% cloud-managed environment (Microsoft Intune, Entra, Microsoft 365), supporting both computers and mobile devices.
No two days are the same—you might be troubleshooting a user issue in the morning, deploying devices midday, and supporting connectivity or network needs at a program site in the afternoon.
What You’ll Do
We envision a world where every individual is valued for their inherent worth—regardless of ability or circumstance—and has equitable access and support to lead a life of their own design.
Marrakech is an Equal Opportunity Employer. The hiring and promotion of employees will be based upon qualifications without regard to race, color, sex, pregnancy, religion, age, marital status, national origin, ancestry, disability, sexual orientation, genetic information, protected activity or any other basis prohibited by law.
We envision a world where every individual is valued for their inherent worth—regardless of ability or circumstance—and has equitable access and support to lead a life of their own design.
Hands-on IT role in a cloud-first environment (Intune, Microsoft 365). Support users, manage devices, and gain experience across IT—from help desk to networking and cybersecurity.
Full-Time IT Specialist
Information Systems & Technology
Location: Based in Woodbridge, travel between sites required
About the Role
Marrakech’s Information Systems & Technology (IS&T) team is seeking a Full-Time IT Specialist to support staff and technology across our organization. This is a hands-on role in a 100% cloud-managed environment (Microsoft Intune, Entra, Microsoft 365), supporting both computers and mobile devices.
No two days are the same—you might be troubleshooting a user issue in the morning, deploying devices midday, and supporting connectivity or network needs at a program site in the afternoon.
What You’ll Do
- Provide technical support for hardware, software, and mobile devices (in person and remote)
- Manage and document requests through the help desk ticketing system
- Deploy and manage Windows devices and iPhones/iPads using Intune and Entra (Azure AD)
- Support mobile device management (MDM) for agency cell phones
- Maintain accurate inventory and asset tracking
- Troubleshoot and resolve user, device, and application issues
- Support connectivity and network operations across multiple sites (coordination, installation, and basic troubleshooting)
- Train staff on Microsoft 365, email, file storage, and general technology use
- Ensure the security and confidentiality of sensitive and protected information
- Strong troubleshooting and customer service skills
- Ability to work independently and manage multiple priorities
- Attention to detail, especially with documentation and inventory
- Flexible and adaptable, with a strong willingness to learn; someone who is excited to grow with us as we continue to expand and evolve our technology and services
- Proficiency in Microsoft 365 (Outlook, OneDrive, SharePoint)
- Valid driver’s license and reliable, insured vehicle
- Experience with Microsoft Intune, Entra (Azure AD), and Microsoft 365 Admin
- Experience supporting mobile devices (iOS preferred)
- Prior IT support/help desk experience
- Associate’s degree in IT or related field or equivalent experience
- Be part of a mission-driven organization making a meaningful impact
- Gain unique, hands-on experience across all areas of IT, including end user support, device management, networking, and cybersecurity
- Work in a modern, cloud-first environment
- Help shape and expand a growing IT department where your ideas and contributions will matter
- Enjoy a role where you’re not confined to one specialty, but exposed to a wide range of technologies and initiatives
- Join a collaborative, supportive team with real opportunities for growth and development
- Schedule: M-F- 9a-5p (flexible schedule to the needs of the department)
- Paid time off (PTO) and Dedicated Sick Time
- Paid Holidays
- New Year’s Day
- Martin Luther King, Jr. Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
- Paid and Unpaid Leave for:
- Bereavement
- Jury Duty
- Disaster Relief Volunteer
- Family and Non-FMLA Medical Leave
- Military Leave
- Employer- Sponsored Medical, Dental, Vision and Life Insurance (for full time employees)
- External Employee Assistance Program (EAP) (for full time employees)
- 401K and Profit Sharing Plan
- Educational Benefits, Including:
- DSP Credentialing through the NADSP
- Tuition Reimbursement
- Tuition discounts at local colleges and universities
- Access to Various Voluntary Insurances and Benefits
- Staff Recognition Program
- Other Financial Benefits, Including but not limited to:
- Dayforce Wallet (On-Demand Pay)
- Marrakech’s Homeownership Program
- Perfect Attendance Bonus Program
- Recruitment Referral Bonus
- Other Corporate Discount Programs
We envision a world where every individual is valued for their inherent worth—regardless of ability or circumstance—and has equitable access and support to lead a life of their own design.
Marrakech is an Equal Opportunity Employer. The hiring and promotion of employees will be based upon qualifications without regard to race, color, sex, pregnancy, religion, age, marital status, national origin, ancestry, disability, sexual orientation, genetic information, protected activity or any other basis prohibited by law.