What are the responsibilities and job description for the Customer Service & Sales Associate position at Marquis Jewelers?
Job Overview
Marquis Jewelers is a small, family-owned, retail business that has been serving the suburbs of Boston, Massachusetts since 1977. Our specialty is selling fine jewelry, watches and gift ware; in addition we provide several services including, but not limited to, jewelery repairs, engraving, sizing, and appraisals. We are looking for a motivated, energized, and flexible individual to join our team!
We are seeking and an individual to provide sales & customer experience support, with both our in-store and online operations. This role requires in-person selling, general customer service operations, and entry level digital retail skills. include online order management, product listings, and digital customer engagement.
Key Responsibilities
- Greet customers warmly and assist them in selecting products or services that meet their needs
- Manage inventory control and inventory management tasks to ensure product availability and accuracy
- Provide excellent customer service through active listening, clear communication, and problem-solving
- Process customer transactions
Additional Skills:
- Comfortable working with computers and online platforms
- Strong attention to detail and organizational skills
- Ability to learn new systems quickly
- Basic understanding of e-commerce or online marketplaces (training provided)
- Strong written communication skills
Team Player Mindset
- Be adaptive and willing to pitch in when needed on the fly
- Effectively communicate and collaborate with colleagues and management
- Have a positive attitude and be willing to learn
Requirements
- Must be 21 or older
- Bachelors degree preferred
- Able to work 36-40 hours a week, Saturdays are a requirement
- This job is in person and consistent transportation is necessary
- Follow our business-casual dress code
- Have well developed interpersonal skills such as a good listener, social awareness, problem solver and comfort in talking with customers
- Experience in retail/sales preferred; specific experience in jewelry NOT REQUIRED
Pay: $26.00 - $32.00 per hour
Benefits:
- Employee discount
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
Work Location: In person
Salary : $26 - $32