Associate Director, Facilities and Operations

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This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Associate Director, Facilities and Operations is responsible for providing the vision and leadership support for comprehensive Campus Recreation facilities and direct supervision of staff and student employees in these facilities. This position will oversee operations, inspecting facilities and equipment to manage upkeep and repair needs. The Associate Director, Facilities and Operations hires, trains, develops, and schedules student employees throughout all Campus Recreation facilities, providing oversight of risk management policies and informing staff of all Emergency Action Plans (EAPs).

1. Provide supervision, management, leadership and direct the vision of comprehensive Campus Recreation facilities, ensuring alignment with student development and wellbeing goals. Oversee operations, inspecting facilities and equipment to manage upkeep and needed repairs. Monitor and track facilities activity, collecting data on volume, intensity, patterns, populations, and equipment choices of participants.

2. Coordinate the student-staff schedule for all Campus Recreation facilities student employees. Conduct weekly student-staff meetings with prepared agendas and handouts, create and implement Staff Training day for all Campus Rec student employees to best train on policies, procedures and EAPs.

3. Serve on the Campus Recreation Director Leadership Team (DLT) with the execution of administrative duties of considerable scope and complexity. Contribute to the development of the annual report, development of strategic goals, and the assessment of established goals. Regularly prepare activity, attendance and other reports.

4. Schedule and provide support for external events including planning, resource support, event setup/breakdown, billing/invoicing, contracts and risk management. Coordinate facility access and security. Responsible for the issuance of facility keys, card access, access to the building safe and managing the security camera system in a manner that ensures optimum security. Assist with the assessment, evaluation and mitigation of risk for all facilities to ensure compliance with university, local, and state standards, and follows industry standards. Serve on the departmental safety & risk management committee.

5. Provide leadership and mentoring to student-based committees to plan, organize, and implement events and initiatives. Assist with the coordination of training and development for students, graduate assistants, and full-time staff members.

6. Provide support and oversight of all risk management policies, the EAP, AED management and organization. Ensure that all fitness operations follow industry best practices related to safety and risk management, programming, and equipment.

7. Benchmark industry trends and lead facility assessment and data collection related to facility and operations standards including participation, satisfaction, and outcomes; utilize results to enhance physical layout of Campus Recreation spaces and align programs with a wellness model centered on health promotion, prevention, and sustainable healthy habits for all students.

8. Collaborate with team members on pool maintenance needs, monitoring work orders to ensure quality levels of maintenance and custodial support for facilities.

9. Oversee department software systems, serving as the point of contact for troubleshooting, training, and configuration. Maintain a high-level understanding of the various industry-specific computerized software & hardware systems; oversee procurement and implementation, to include but not limited to, membership/program registration platforms, business operations, staff scheduling platforms, etc.

10. Responsible for the supervision of staff and students which includes but is not limited to hiring, terming, disciplinary actions, performance management, staff development, etc.

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

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