Leasing & Resident Experience Specialist

Leasing & Resident Experience Specialist: Help People Find Their Next Home

We're looking for a motivated, people-focused Leasing & Resident Experience Specialist to join our team. If you enjoy building relationships, creating engaging social media content, planning community events, and helping residents feel at home, this could be a great fit for you.

In this role, you'll be the first point of contact for future residents, helping guide them through the leasing process while creating a positive living experience for current residents. You'll combine customer service, marketing, sales, and community engagement to help our property thrive.

What You'll Do

Leasing & Resident Support

• Give in-person and virtual property tours to prospective residents.
• Respond to inquiries and follow up with prospects throughout the leasing process.
• Process rental applications and coordinate approvals.
• Complete move-in, move-out, and lease renewal paperwork.
• Maintain resident waitlists and assign available units.
• Conduct pre-move-in inspections and monthly property inspections.
• Communicate with residents regarding community guidelines and minor lease violations.

Marketing & Community Engagement

• Create and post property advertisements across multiple platforms.
• Manage and grow the property's social media presence.
• Track leasing traffic and prepare weekly and monthly reports.
• Help develop and execute marketing initiatives to attract new residents.
• Plan and coordinate resident events that build community and engagement.

Team Collaboration

• Follow company policies and procedures.
• Support additional projects and responsibilities as assigned.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• At least 2 years of leasing/property management or sales experience.
• Experience using electronic leasing systems and online payment platforms.
• Valid Tennessee driver's license.
• Strong communication and customer service skills.
• Ability to stay organized, manage multiple priorities, and meet deadlines.
• Comfortable working independently and making sound decisions.

Bonus Points If You Have

• Associate's or Bachelor's degree.
• Experience with social media marketing and content creation.
• Event planning or community engagement experience.

Why You'll Love This Role

• Build meaningful connections with residents and future residents.
• Gain experience in leasing, marketing, customer service, and community management.
• Use social media and creative marketing skills in a professional setting.
• Help create a welcoming community where people love to live.
• Work in a fast-paced environment where no two days are the same.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to frequently stand, walk, and climb stairs.
• Ability to occasionally lift, carry, push, or pull up to 25 pounds.

Schedule

• Full-time (40 hours per week)
• Monday–Friday:
• 8:30 AM–5:30 PM (winter) or 9:00 AM–6:00 PM (summer)
• Two to three Saturdays per month: 10:00 AM–5:00 PM

Dress Code

Business or business casual attire.

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• How many years of experience do you have in residential leasing and property management?
• Are you aware we require a pre-employment drug screen and a background check?
• What do you enjoy most about property management?
• Are you available to work on Saturdays? (This is a requirement.)

Work Location: In person

Salary : $20