Implementation Manager

Marpai Administrators is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.

ABOUT THE POSITION:

The Implementation Manager is responsible for oversight of client implementations, change management, and coordination of internal operational functions. This position requires great attention to detail, superior communication skills, time management skills, and knowledge of internal processes and procedures. The goal of each implementation is to meet and exceed client expectations for an incredible service experience.

WHAT YOU WILL BE DOING:

• Expert in project management with consideration of operational processes and procedures to facilitate successful implementation of services
• Provides Sales and Client Service support which may include direct contact with customers and/or the customer's representatives
• Oversees implementations including accuracy of information to both the plan sponsor and to members
• Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Operations, and other departments as needed
• Facilitate/leadership role for implementation of internal quality assurance and efficiency to create an incredible service experience
• Produces objective reporting to the Senior Management and SVPs, regarding critical path items, opportunities, and overall customer standing
• Can apply communication principles and appropriate positioning of information to deliver to various client types
• Able to provide analysis of workflows and efficiency with other department teams
• Experience in third party benefit and claims administration, to include stop loss product knowledge
• Conducts post-implementation analysis to identify areas for improvement, new process development to mitigation of risks areas with future implementations
• Other duties as required
  
  
  

What Do You Need

• Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates
• Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism. Communications may include speaking in front of groups of people
• Ability to prepare for, lead and direct meetings, both internally and externally, with various group sizes. Directing includes keeping meetings on track, providing follow-up/meeting minutes, Gantt charts, etc.
• Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management
• Excellent written communication and documentation skills
• Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines
• Must have the ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded
• Must have able to view processes and suggest change to create or maintain the most efficient, timely and accurate delivery
• Ability to analyze, interpret and organize information in a clear and concise manner
• Must have expert level knowledge of all desktop computer application such MS Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to adapt and be flexible in a variety of situations
• Ability to multitask and possess excellent time management skills
• Must be able to work independently as well as support, contribute to, and lead teams
  
  
  

WORK REQUIREMENTS:

• This position requires a college four-year degree, with a minimum of three years' experience in third party benefit and claims administration, as well as in project management. Project Management Professional (PMP) certification is a plus
  
  
  

WHY WORK AT MARPAI?

We have great benefits:

• Generous PTO
• Medical and Prescription
• EAP
• FSA / HSA / Dependent Care
• Dental
• Vision
• Life and Disability
• STD/LTD
• Voluntary Benefits: Critical Illness, Accident, Hospital
• 401k with Employer Match
• LegalShield
• Identity Theft Protection
  
  
  

Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

This is a remote position.