What are the responsibilities and job description for the Inside Sales Supervisor position at Marmon Industrial Energy & Infrastructure?
RSCC Wire & Cable LLC
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
The Inside Sales Supervisor is responsible for efficient operations within a sales-focused customer service team. They blend leadership, sales acumen, and exceptional interpersonal skills, to manage customer accounts while overseeing the daily activities of their team, ensuring that customer inquiries are handled promptly and effectively. They track metrics and customer feedback to identify areas for improvement and work with the Director of Sales Operations to develop and implement strategies to enhance customer satisfaction and drive revenue growth.
Essential Duties
Education And Experience Preferred
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
The Inside Sales Supervisor is responsible for efficient operations within a sales-focused customer service team. They blend leadership, sales acumen, and exceptional interpersonal skills, to manage customer accounts while overseeing the daily activities of their team, ensuring that customer inquiries are handled promptly and effectively. They track metrics and customer feedback to identify areas for improvement and work with the Director of Sales Operations to develop and implement strategies to enhance customer satisfaction and drive revenue growth.
Essential Duties
- Manage key customers accounts via phone, email, or online platforms to address inquiries, provide product information, and assist with purchases.
- Lead and supervise a team of inside sales representatives.
- Provide coaching, training, and guidance to team members to optimize performance and achieve sales targets.
- Develop and implement strategies using 80/20 red and green rules to enhance customer service quality, satisfaction, and retention.
- Demonstrate comprehensive knowledge of our products/services, including features, benefits, and pricing, to effectively educate customers and drive sales.
- Monitor and analyze sales metrics and customer feedback to identify areas for improvement and implement corrective actions.
- Collaborate with other departments to ensure alignment of sales and customer service efforts with company objectives.
- Act as a point of escalation for complex customer issues, resolving conflicts and ensuring a positive customer experience.
- Foster a positive and collaborative team environment, encouraging open communication and a customer-centric mindset.
- Stay updated on industry trends, competitor activities, and best practices in sales and customer service management.
Education And Experience Preferred
- Previous Supervisor Experience
- College degree in either Engineering, Marketing, Business, or Operations. Equivalent field experience considered.
- Proven track record of success in sales leadership roles, with a minimum of 5 years of experience in a similar capacity.
- Excellent communication, negotiation, and interpersonal skills.
- Strategic thinker with a results-oriented mindset and a passion for driving growth.
- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.
- Proficiency in CRM software and other sales tools a plus.
- Experience in wire and cable is highly desirable.
- Travel as needed up to 20%.
- Ability to work long hours in a sedentary position working at a computer and performing repetitive motions.
- Ability to move objects and materials of at least 25lbs.
- Ability to collaborate with operations in a manufacturing environment.
- Ability to follow safety guidelines and wear required PPE when onsite.
- Frequent Domestic and International Travel
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.