Command Center Supervisor

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Security Command Center Supervisor (SCC Supervisor) oversees the continuous operation, integrity, and performance of all life safety and security systems across a 50‑acre mixed‑use development. This leader ensures robust control room operations, leads a team of 6 command center specialists, and provides dispatch directions to 40 security personnel across the property. The SCC Supervisor serves as the operational nexus between technology, people, and emergency response functions — requiring technical expertise, leadership capability, and exceptional judgment.

• Core Technical Competencies
  
  

Access Control Systems

• Deep understanding of enterprise access control platforms (Avigilon or equivalent).
• Able to administer credentials, troubleshoot controllers, interpret logs, and maintain door schedules and alarms.
• Understands system integration with elevators, fire panels, intrusion systems, and visitor management.
  
  

CCTV / Video Management Systems

• Proficient with VMS platforms (Verkada, Genetec Security Center, Avigilon, etc.).
• Skilled at configuring cameras, monitoring analytics triggers, pulling evidence, and supporting investigations.
• Understands video retention compliance requirements.
  
  

Fire Alarm & Life Safety Systems

• Working knowledge of panel operations (Notifier, EST, Siemens, Simplex, or equivalent).
• Able to interpret alarm conditions, communicate with Fire Command, and guide emergency response sequences.
• Can coordinate testing, drills, and impairment procedures.
  
  

Elevator Control Systems

• Familiar with elevator recall, overrides, fire service modes, and integration with access control.
• Able to coordinate with facilities/OT teams for malfunctions or entrapments.
  
  

Inventory & Asset Management

• Maintains accountability for radios, keys, equipment, PPE, and special‑event materials.
• Uses software systems to track, audit, and document asset lifecycle.
  
  

AI‑Enhanced Operations

• Comfortable leveraging AI tools for:
• summarizing incidents,
• identifying operational trends,
• enhancing training documentation,
• optimizing scheduling,
• improving dispatch workflows.
  

Emergency Response & Dispatch Operations

• Demonstrates mastery in multi-channel dispatching (radio, phone, digital platforms).
• Applies ICS principles, prioritizes threats, and allocates resources effectively.
• Adept at coordinating with police, fire, EMS, and property management partners.
• Leadership & Supervisory Competencies
  
  

Leadership of a Diverse, Multi‑Shift Team

• Direct supervision of 6 control room operators across all shifts.
• Indirect operational direction of 40 patrol and field personnel.
• Ability to rotate across days, nights, weekends, and special events for visibility and coaching.
  
  

Coaching, Training & Development

• Conducts structured training on technology, procedures, and customer service.
• Provides corrective feedback with professionalism and tact.
• Regularly audits reports, logs, CCTV activity, and dispatch quality.
  
  

Incident Investigation & Analysis

• Skilled at reviewing CCTV, access logs, and officer statements.
• Prepares comprehensive, defensible reports.
• Able to brief leadership succinctly and professionally.
  
  

Professional Communication Skills

• Clear, calm, and concise communication style — especially under pressure.
• Experienced in writing polished shifts summaries, incident reports, and after‑action reviews.
• Comfortable briefing executives, law enforcement, and cross-functional partners.
• Behavioral Competencies
  
  

High Situational Awareness

• Quickly identifies anomalies or potential threats.
• Prioritizes critical notifications and escalates appropriately.
  
  

Organized & Detail‑Oriented

• Maintains accurate logs, system entries, schedules, and documentation.
• Keeps the command center clean, controlled, and audit‑ready at all times.
  
  

Proactive & Strategic Planner

• Anticipates staffing needs, event risks, and seasonal changes in threat profile.
• Creates structured plans for events, activations, VIP visits, and emergency drills.
  
  

Calm Under Pressure

• Makes sound decisions during alarms, emergencies, system faults, or high‑stress events.
• Demonstrates resilience and reliability in chaotic environments.
• Experience Requirements
  
  

Preferred Background

• 4 years experience in security operations, dispatch centers, or life safety technology environments.
• 2 years in supervisory roles or team lead capacity.
• Experience in mixed‑use, corporate, campus, aviation, stadium, or municipal environments.
  
  

Training / Certifications (Preferred but Not Required)

• ASIS (APP, PSP, CPP)
• Fire Life Safety Director certifications
• CPR/First Aid/AED Instructor
• System‑specific access control or VMS certifications
• Personality & Culture Fit Indicators
  
  

The strongest candidates typically demonstrate:

• High integrity and a strong sense of responsibility.
• Bias toward action while maintaining disciplined procedures.
• Comfort with both structure and rapid change.
• Curiosity and continuous learning, especially with technology and AI.
• Diplomacy — able to communicate firmly without creating friction.
• Ownership mentality — treats the site as if it were their own.
  
  

#IND3