What are the responsibilities and job description for the Domain Portfolio Specialist position at Markmonitor?
As the global leader in online brand protection, Markmonitor uses a SaaS delivery model to provide advanced technology and expertise that protects the revenues and reputations of the world's leading brands. In the digital world, brands face new risks due to the web's anonymity, global reach and shifting consumption patterns for digital content, goods and services. Customers choose Markmonitor for its unique combination of industry-leading expertise, advanced technology and extensive industry relationships to preserve their marketing investments, revenues and customer trust. Learn more at www.Markmonitor.com.
Position Summary:
Customer Service - country code top-level domain (ccTLD) Specialist’s work within the Client Service Organization supporting our client base of primarily Fortune 100 companies. The Customer Service - Domain Portfolio Specialist team is responsible for registrations, transfers and modifications of our clients' international domain names. Customer Service - Domain Portfolio Specialist work closely with our internal Client Service Managers and third party providers to address various customer issues and provide industry-leading customer service. This position also requires Project Management skills and the ability to work and achieve goals with minimal supervision.
Job Responsibilities:
- Establish and maintain internal relationships with Client Service Managers and other key roles within the company
- Establish and maintain external relationships with third party service providers
- Provide excellent customer service support
- Manage International domain name registrations, transfers and modifications
- Timely response to large amounts of email inquiries
- Project management
- After-hours phone rotation
- Monday through Friday schedule which may include occasional after hours support
Minimum Requirements:
- Customer service experience
- Fluency in one or more foreign languages a plus
- BA/BS or equivalent experience
- Attentive to detail and committed to quality
- Possess exceptional written/verbal communication and interpersonal skills
- Self-starter who thrives in a fast-paced, team-oriented environment
- Excellent at prioritization and time management skills
- Ability and desire to rapidly learn new skills and adapt to changing business environment
- Demonstrated ability to solve complex problems
- Proficient in MS Office applications
- Professional demeanor
- Understanding of domain registration and ccTLD/gTLD is a strong plus
· Markmonitor is an equal opportunity employer
· Department: Domain Client Services
· Location: Boise
· Compensation: DOE
· No outside recruiters or agencies please