What are the responsibilities and job description for the National Account Manager position at Markey's?
Description
Position Responsibilities
Position Requirements
Become a part of our team!
Markey’s, a 100% Employee-Owned AV production company, is seeking a National Account Manager to join our team based at our Indianapolis Headquarters. The National Account Manager is responsible for providing audiovisual consultation services to established and potential customers over the phone, online, and in person at Markey’s Headquarters Office. The primary focus of this position is customer account management and business development for medium- to large-scale events and projects. This position may include occasional travel as needed.
This is a full-time, salaried (exempt) position. Typical daytime hours, Monday – Friday. Position is based at Markey's Headquarters Office near downtown Indianapolis.
Position Responsibilities
- Discuss customers’ audiovisual needs and the purpose of the event, meeting, or presentation to gain a proper understanding of their goals and objectives.
- Provide consultation and suggestions on the best possible applications of audiovisual equipment based on customers’ needs and budgets.
- Prepare quotes, track equipment and prepare/submit billing.
- Confer with other Consultants, Project Managers and Technicians for suggestions and ideas to determine appropriate audiovisual solutions for the customer when necessary.
- Arrange and actively participate in planning meetings and site inspections for select events.
- Provide Event Technicians with detailed information regarding location logistics, equipment, staging, and customer contact information.
- Coordinate logistics (equipment, transportation, cross rentals) for select events.
- Act as a single point of reference for clients throughout planning process.
- Collaborate with Markey’s staff on event production to continually enhance overall quality of services offered.
- Provide phone support for basic technical questions/problems.
- Travel, as needed and requested, to support select off-site events.
- Provide effective and prompt responses to all customer inquiries.
- Confer with Event Technicians to ensure that clients’ expectations are fulfilled and review post-event status reports.
- Prepare, review and submit invoices after the event’s completion with accurate reconciled labor and cross-rental costs.
- Work with Managing Director of Accounts to resolve any customer concerns or billing discrepancies.
- Fulfill other duties as assigned to ensure success of Markey’s events.
Position Requirements
- Minimum of 5 years’ experience in audiovisual/events industry, with previous work experience as a Director of Event Technology or Account Manager preferred.
- Ability to understand the client’s perspective, and communicate and interact positively and in a professional manner with clients, co-vendors and the Markey’s staff.
- Above average knowledge of audiovisual equipment involving operation, set-up, and applications.
- Ability to prioritize and handle multiple tasks in a fast-paced work environment.
- Computer proficiency and thorough knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint. Ability to learn and utilize the R2 software program.
- Must have high attention to detail, excellent organization skills and the ability to work within standardized processes.
- Solid customer service skills and a strong customer service background.
- Ability to work in a collaborative team environment, as well as independently, and follow directions from management.
- Must be able to work a flexible schedule as dictated by business needs.
Become a part of our team!
Established in 1959 and with more than 65 years of experience in the rental & staging industry, Markey's prides ourself in providing the BEST SERVICE and MOST DIVERSE & RELIABLE EQUIPMENT the industry has to offer. We are committed to providing a good working environment where all employees treat each other with respect and dignity, where employees are encouraged to grow personally and professionally, and we help employees produce quality results of which they can be proud.
At Markey's we are a 100% Employee-Owned Company and we participate in an ESOP, or the Employee Stock Ownership Plan! The ESOP gives our Full-Time employees a beneficial ownership stake in the company at no cost to them. Ask us about our ESOP and its many benefits!
We offer:
- Competitive salary
- Training and career development
- Opportunities for advancement
- A wide range of experienced staff to work with and learn from on a daily basis
- Excellent, comprehensive benefit program including group health, dental, vision, disability, and life insurance, 401(k), paid time off and paid holidays, cell phone stipend, and the Employee Stock Ownership Program (ESOP)
Check us out at www.markeys.com!