What are the responsibilities and job description for the Operations Team Lead - ExxonMobil position at MarketStar?
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35 years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000 employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
About The Operations Team Lead - ExxonMobil
The Operations Team Lead of Support is responsible for leading, coaching, and developing a team that ensures seamless coordination and resolution of distributor, customer, and MLA program support activities. This role manages day-to-day operations, provides guidance on complex or escalated issues, and fosters a collaborative, customer-focused environment. The Team Lead will balance people leadership with hands-on involvement, especially in urgent, escalated, or technically complex situations, ensuring operational reliability, customer satisfaction, and continuous process improvement across all support functions. Alongside management duties, the Team Lead is expected to perform the essential functions of the roles they supervise; this includes a daily workload, overflow and escalated or complex work. The Team Lead is a key position as the subject matter expert and stakeholder point of contact.
Location: Ogden, UT - Hybrid
What Will You Do?
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
The salary for this position is $60,000.00 annually. This pay structure may also include a variable bonus component of $5,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.
About MarketStar
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35 years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000 employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
About The Operations Team Lead - ExxonMobil
The Operations Team Lead of Support is responsible for leading, coaching, and developing a team that ensures seamless coordination and resolution of distributor, customer, and MLA program support activities. This role manages day-to-day operations, provides guidance on complex or escalated issues, and fosters a collaborative, customer-focused environment. The Team Lead will balance people leadership with hands-on involvement, especially in urgent, escalated, or technically complex situations, ensuring operational reliability, customer satisfaction, and continuous process improvement across all support functions. Alongside management duties, the Team Lead is expected to perform the essential functions of the roles they supervise; this includes a daily workload, overflow and escalated or complex work. The Team Lead is a key position as the subject matter expert and stakeholder point of contact.
Location: Ogden, UT - Hybrid
What Will You Do?
- Lead, coach, and develop a team of Account Management and MLA Support Specialists, providing ongoing feedback and support
- Oversee the resolution of distributor, account manager, customer, and MLA program order and service issues, ensuring timely and accurate outcomes
- Develop and augment SOPs, training plans and team resources to drive success
- Identify and make recommendations for process development, improvement, and application in partnership with the Operation Manager
- Complete a daily workload of tasks completed by your direct reports
- Manage escalations and complex cases, acting as the primary point of contact for urgent or sensitive matters
- Support onboarding, training, and development of team members to ensure high performance and continuous improvement
- Facilitate cross-functional collaboration with Sales, Customer Service, Technical Help Desk, and other stakeholders
- Monitor team performance against KPIs, drive accountability, and implement process improvements
- Oversee customer data management, account setup, and onboarding processes in Salesforce and MLA systems
- Ensure accurate and timely handling of billing, AR, returns, and tax exemption correspondence
- Deliver or coordinate training sessions for customers and team members on systems, processes, and MLA portal usage
- Maintain clear communication logs, escalate unresolved issues appropriately, and ensure customer satisfaction
- Foster a culture of innovation, integrity, and professionalism within the team
- Prepare reporting and present to internal and external stakeholders also manage daily stakeholder communications
- Proven leadership experience in account management, customer support, or a related field
- Strong organizational and administrative skills, with attention to detail and the ability to manage multiple priorities
- Excellent communication, coaching, and interpersonal skills for managing teams and stakeholder relationships
- Advanced problem-solving and analytical abilities for handling escalations, urgent orders, and process improvements
- Excellent time management skills, with proven ability to meet deadlines and maintain urgency
- Previous experience in Account Management in the Lubricants and Oils industry
- Ability to function well in a high-paced and, at times, stressful environment
- Proficiency in Salesforce, Excel, Outlook, and other sales or support tools
- Experience delivering training and fostering team development
- Ability to work independently and collaboratively, adapting to changing processes and customer needs
- Ability to read and apply reporting to daily decisions including creating reporting as needed
- Commitment to continuous improvement, learning, and maintaining urgency in a dynamic environment
- High level of integrity, professionalism, and confidentiality
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
The salary for this position is $60,000.00 annually. This pay structure may also include a variable bonus component of $5,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.
Salary : $60,000 - $65,000