Sales Support Associate - Mailchimp

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35 years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000 employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! 

About The Sales Support Associate - Mailchimp

We are seeking an enthusiastic individual eager to develop a career in sales or customer service. You will be representing one of our key clients, a leading SaaS email marketing company. Your primary responsibilities will include handling incoming calls and emails, efficiently directing them to the appropriate department, or advising customers on steps to resolve their queries. At Marketstar, we're not just a workplace; we're a platform for your professional growth. This is a unique opportunity to gain exposure to best practices in both sales and customer service, kick-starting your career. We believe in recognizing and rewarding talent. As you grow and excel in your role, there will be ample opportunities for career advancement within our organization. We're invested in your long-term success and are excited to see you thrive with us.

Location: Salt Lake City, UT - Hybrid

What Will You Do?

• Manage incoming calls and emails from existing or new customers. Gather necessary information while determining the nature of their requirement. Resolve queries through necessary content or redirect inbound requests to the necessary team.
• Effectively route leads or calls to the appropriate department or team based on the nature of the inquiry or request. Ability to identify potential sales opportunities and route to the sales team.
• Provide excellent customer service by addressing customer inquiries and concerns with courtesy, patience, and a customer-centric approach. Provide follow-up if needed to ensure a positive customer experience. Data Entry: Perform data entry and administration duties when required.
• Collaborate with other team members and departments to ensure smooth transitions and follow-up.
  
  

What Will You Need to Succeed?

• Motivated, positive professional keen to make an impact in a scaling business.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and a customer-centric mindset.
• Ability to work in a fast-paced environment while handling multiple tasks simultaneously.
• Experience working in a sales environment is a bonus.
• Willingness to learn and adapt to new processes and procedures.
  
  

What We Offer: 

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: 

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy 
• Paid medical leave
• Child/Dependent care reimbursement 
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision 
  
  

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.