What are the responsibilities and job description for the Call Center Representative position at Marketing Consultancy Lab?
Job Title:Call Center Representative
Location: Atlanta, GA
Job Type: Full-time
Job Overview:
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will be responsible for handling incoming calls, addressing inquiries, and resolving issues in a professional and courteous manner.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely manner.
- Provide accurate information to customers regarding products and services.
- Resolve customer complaints and issues effectively and efficiently.
- Document all customer interactions in the company database.
- Assist customers with order placement and account management.
- Perform follow-up calls to ensure customer satisfaction when necessary.
Qualifications & Skills:
- High school diploma or equivalent; additional education or certifications are a plus.
- Proven experience in a call center or customer service role preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle difficult situations and irate customers gracefully.
- Proficient in using computers and customer relationship management (CRM) software.
