Help Desk Monitoring Advisor (Part-Time)

Description

Help Desk Monitoring Advisor (Part-Time)

Location: Arvada, CO (On-Site)

Company: Mark VII Equipment Inc. – North America’s leading car wash system manufacturer

Salary: $22.00 – 24.00 Per Hour (Non-Exempt)

Why Mark VII

As part of the global WashTec Group, Mark VII combines German engineering with American ingenuity to deliver cutting-edge car wash systems. We’re a team of passionate problem-solvers committed to excellence and continuous improvement. Your work here will directly impact on how our products are built and delivered.

About The Role

Mark VII is seeking a customer-focused and detail-oriented Customer Service Specialist to manage service calls and coordinate our field technicians. The Help Desk Advisor is responsible for monitoring car wash system failures and providing technical assistance to minimize down time.

Key Responsibilities

• Proactively provide first level contact to customers and walk customers through problem solving process
• Properly escalate unresolved issues to the next level of support
• Track route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Ability to work rotating weekend schedule
• Must be able to work 6 hours between 8:00am-6:00pm (MT)
• Other duties as assigned
  
  

Qualifications

• High School Graduate
• Customer Service experience in a call center environment
• Help desk support experience
• Excellent communication skills (written and verbal) is a must.
• Ability to read and comprehend documents and simple instructions.
• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• SAP preferred but not required
  
  

What We Offer

• Hiring range: $22.00 – 24.00 Per Hour depending on qualifications and experience
• 401(k) with company match
• Sick time
• A culture that values innovation, collaboration, and professional growth
  
  

Behaviors We Value

• Integrity: We operate with unwavering integrity and a commitment to ethical standards.
• Accountability: You're dependable under pressure, consistently meeting deadlines and delivering results.
• Passion & Drive: We're a team of high-energy professionals focused on impactful execution. Your enthusiastic, "can-do" attitude will inspire those around you.
• Strong Work Ethic: You're driven to make a real impact. While we champion work-life balance, we also expect a strong commitment to doing whatever it takes to succeed in our fast-paced environment.
• Customer-Focused: You instinctively put the customer first, shaping every task and decision with their needs in mind.
• Supportive Team Player: You bring emotional intelligence and common sense to the team, supporting your colleagues and contributing to our positive culture.
  
  

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain a professional appearance and grooming standards as outlined
  
  

About Mark VII Equipment Inc. – Manufacturing Excellence in Vehicle Wash Systems

Mark VII Equipment Inc. is the North American subsidiary of WashTec AG, the global leader in vehicle wash technology based in Germany. Every day, over 2 million vehicles worldwide are cleaned using our cutting-edge equipment—designed, built, and supported by teams like ours.

We Serve a Wide Range Of Customers, Including Gas Stations, Convenience Stores, Retail Car Wash Operators, Auto Dealerships, And Fleet Managers. Our Product Portfolio Includes

• SoftWash XT® & SoftWash DF®
• AquaJet XT®
• ChoiceWash XT®
• AquaDri®
• JetWash®
• SoftLine® & SoftLine2®
• A full suite of chemicals and ancillary equipment
  
  

As a Help Desk Monitoring Advisor, you’ll play a critical role in driving innovation, improving production processes, and ensuring the highest standards of quality and efficiency across our operations. Join us in shaping the future of automated vehicle care—where precision engineering meets real-world impact.

How To Apply

If you're ready to make a difference and grow your career, we want to hear from you. Apply today on our website http://www.markvii.net and help us build smarter, cleaner manufacturing solutions.

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Federal law obliges us to provide reasonable accommodation to the known disabilities of employees, unless to do so would pose an undue hardship. Please let us know as soon as possible if you need accommodation to complete these listed essential functions.