Headquarters & Office Facilities Manager

Headquarters & Office Facilities Manager

Location

Alpharetta, GA (HQ)

Travel Required: Frequent travel to All MSRE Offices across GA, FL, NC, TN, and TX

About Mark Spain Real Estate:

Mark Spain Real Estate (MSRE) is a top rated residential real estate brokerage in the US, helping families buy and sell their homes. MSRE is the #1 real estate team in the industry for client satisfaction, with over 12,000 5-star reviews. The brokerage serves thousands of families each year and closes billions of dollars of real estate transactions annually by offering homeowners several home selling programs, including getting the best possible Guaranteed Offer for qualified clients. MSRE is poised to more than double the volume of homes sold annually by leveraging technology to better serve clients and pursuing geographical expansion to serve even more families.

Position Overview

The Headquarters & Office Facilities Manager owns the execution and consistency of Mark Spain Real Estate’s headquarters and all market center offices. This role serves as the single point of accountability for HQ operations, office facilities, onboarding and offboarding execution, and office expansion across all markets. This is a hands-on management role requiring frequent travel to ensure offices meet brand standards, operational readiness, and experience expectations. The Manager partners closely with Executive Leadership, Sales Leadership, Talent Acquisition, and Operations to drive disciplined execution and follow-through.

Core Responsibilities

HQ & Office Facilities Ownership

• Own day-to-day operations of HQ and all offices, ensuring facilities are professional, functional, and brand-aligned
• Manage vendors, maintenance, cleaning, utilities, supplies, equipment, and service contracts across all locations
• Conduct regular physical facility walks at HQ and offices; document findings and ensure resolution within defined timelines
• Own ordering and management of snacks, paper goods, bottled water, and general office supplies
• Ensure office readiness for leadership visits, meetings, and company events

Office Expansion & Execution

• Own end-to-end execution of office expansion and setup, including but not limited to: Space readiness and setup planning, Furniture, technology, signage, and collateral coordination, and Vendor and on-site execution management.
• Travel frequently to new and existing offices to ensure consistent execution and post-launch follow-through, ensuring timelines are met.
• Serve as the operational owner for facility audits, walkthroughs, and issue resolution

Onboarding & Offboarding Operations

• Own onboarding execution for W2 employees and 1099 agents, ensuring all systems, access, and tools are set up accurately and on time
• Coordinate real estate license affiliation with local Real Estate Commissions and MLS boards; ensure compliance and license tracking across all states
• Serve as the primary point of contact for onboarding logistics and execution
• Own offboarding execution, including system access termination, equipment return, and exit interview coordination
• Conduct exit interviews and report key themes and findings to Executive Leadership

Executive & Cross-Functional Support

• Act as a key operational partner to Executive Leadership, supporting execution of priority initiatives
• Serve as a liaison between HQ, Sales, Talent Acquisition, and Operations to ensure alignment and follow-through
• Prepare agendas, materials, and logistics for Town Halls, All-Company Meetings, and leadership sessions
• Coordinate company-wide culture, community, and recognition initiatives

Reporting, Tracking & Operating Rhythm

• Own weekly, monthly, quarterly, and annual operational cadences, including but not limited to: Talent and recruiting reports, KPI and sales tracking updates, Org chart updates, License audits, and Expansion planning trackers.
• Ensure all reporting is accurate, timely, and executive-ready
• Maintain documentation, trackers, and follow-up to ensure nothing falls through the cracks.

Culture & Experience Execution

• Execute HQ and company-wide culture initiatives, including:
• Monthly HQ birthday luncheons
• Quarterly and annual events
• Community service initiatives
• Own ordering and distribution of certificates, gifts, signage, and recognition materials
• Ensure consistent experience and execution across all offices

Qualifications

• Bachelor’s degree in Business Administration or a related field (or equivalent experience)
• 5 years of management experience overseeing operations, facilities, office management, or multi-location environments
• Proven ability to own execution, manage multiple priorities, and drive follow-through independently
• Strong project management and organizational skills with exceptional attention to detail.
• Thrives in a fast-paced, high-accountability environment
• Willing and able to travel frequently and with limited notice to support office execution and expansion
• Strong communication skills and executive presence
• High level of professionalism, discretion, and ownership

Technology & Tools

• Proficient in Google Workspace (Docs, Sheets, Drive, Gmail)
• Comfortable learning and navigating multiple systems
• Salesforce, LinkedIn, recruiting platforms, and reporting tools preferred