Digital Stylist

The Digital Stylist is a client-facing role responsible for delivering a personalized, luxury shopping experience across all online touchpoints. Working closely with eCommerce leadership, this individual will support the execution of Marissa Collections’ digital clienteling strategy while ensuring a seamless end-to-end customer journey, from discovery through post-purchase follow-up. 

The ideal candidate is entrepreneurial, service-driven, and passionate about luxury fashion, with the ability to build meaningful client relationships in a fast-paced, omnichannel environment. 

Responsibilities Include: 

Digital Styling & Client Experience 

• Deliver a personalized, high-touch styling experience via email, phone, chat, and social channels 
• Build and maintain strong relationships with top clients, serving as a trusted style advisor and brand ambassador 
• Curate product recommendations tailored to individual client preferences, occasions, and purchase history 
• Proactively engage clients with new arrivals, exclusive pieces, and wardrobe-building opportunities 
• Uphold Marissa Collections’ luxury service standards in every client interaction 

Clienteling & Business Development 

• Identify and cultivate high-value clients to drive repeat business and lifetime value 
• Maintain detailed client profiles tracking preferences, sizing, and purchase behavior 
• Partner with eCommerce leadership to develop and execute client outreach strategies 
• Contribute to weekly reporting on client engagement, opportunities, and sales performance 

Order Management & Operations 

• Support the full lifecycle of online orders including processing, fulfillment coordination, invoicing, and returns 
• Partner with the eCommerce team to ensure accurate and timely picking, packing, and shipping from retail locations 
• Assist with order reconciliation and resolve discrepancies across systems and departments 
• Provide organizational and administrative support including data entry, reporting, and documentation as needed 

Product & Brand Expertise 

• Develop deep knowledge of designers, collections, fit, and fabrication to confidently advise clients 
• Act as a brand ambassador, ensuring consistent storytelling and positioning across all digital touchpoints 
• Leverage product insights and merchandising knowledge to enhance the online shopping experience 

eCommerce & Cross-Functional Collaboration 

• Support the execution of eCommerce strategy in partnership with leadership 
• Collaborate with merchandising and marketing teams to optimize product visibility and client engagement 
• Communicate effectively with retail, logistics, and customer service teams to resolve issues and improve processes 
• Identify opportunities to enhance the digital customer journey and conversion 

Experience: 

• Minimum 2–4 years of experience in luxury retail, eCommerce, personal shopping, or client services; luxury fashion experience preferred 
• Proven track record of delivering elevated, personalized client experiences and driving sales or client retention 
• Experience working in an omnichannel environment (digital in-store) preferred 

Skills: 

• Strong styling sensibility with an understanding of luxury fashion, designers, fit, and wardrobe building 
• Exceptional client service skills with the ability to build and maintain long-term relationships 
• Highly organized with strong attention to detail and ability to manage multiple orders and client requests simultaneously 
• Strong written and verbal communication skills across email, phone, chat, and digital platforms 
• Proficiency in Microsoft 365 and ability to quickly learn new systems and tools 
• Experience with eCommerce platforms (e.g., Shopify), CRM tools, and order management systems preferred 
• Commercial awareness with an understanding of sales performance, client development, and conversion 

Personal Attributes: 

• Client-first mindset with a passion for luxury service and relationship building 
• Proactive, self-motivated, and entrepreneurial in identifying opportunities to drive client engagement and sales 
• Adaptable and comfortable working in a fast-paced, high-touch environment 
• Collaborative team player with the ability to work cross-functionally 
• Polished, professional, and confident representing the brand across all client interactions 
• Strong sense of ownership and accountability with a solutions-oriented approach 
• Flexible availability including evenings and weekends to support client needs 

Compensation & Benefits 

This is a full-time position. The anticipated salary range for this role is competitive commensurate with experience, performance, and market factors. At Marissa Collections, we offer a competitive salary and comprehensive benefits package designed to support your professional growth and personal well-being, including: 

• Competitive base compensation 
• Possible bonus & commission opportunities 
• Medical, dental, and vision insurance options 
• 401(k) retirement plan with company contribution 
• Profit sharing program 
• Paid time off and paid holidays 
• Professional development and growth opportunities 

Why Marissa Collections 

For more than 50 years, Marissa Collections has been a destination for luxury fashion, offering an expertly curated selection of the world’s most coveted designers alongside an unparalleled client experience. Our culture is rooted in excellence, creativity, integrity, and emotional intelligence. 

Marissa Collections is an Equal Opportunity Employer. All offers of employment are contingent upon successful completion of a background check. Participation in the Federal E-Verify program is required.