Transportation Dispatcher

It's about PRIDE- in being a part of something meaningful and significant. If you can answer yes to the following, you need to apply at Marion Senior Services:

• I am honest and can always be trusted
• I am hardworking and reliable
• I have a positive attitude and try to make a difference in the loves of others
• I am friendly and love to smile
• I am caring and kind
• I am a true team player and respect my teammates
• I love helping others

MUST HAVE EXPERIENCE IN DISPATCHING VEHICLES

Hours may vary between 5:00am and 7:00pm

The Transportation Dispatcher is responsible for monitoring and directing vehicle operators.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

• Assure maximum utilization of vehicles by constant monitoring and directing of vehicle operators.
• Call substitute vehicle operators as required.
• Operate computer by entering and extracting pertinent data.
• Communicate information via 2-way radio and telephone in a timely and efficient manner to assure proper service delivery.
• Demonstrate good customer service skills both with internal (drivers, employees) and external customers
• Schedule vehicles for maintenance as needed.
• Monitor and assign back-up vehicles.
• Maintain required records and reports.
• Works with minimal supervision in directing busses and solving issues that arise during the course of the shift.
• Safety sensitive position that requires Random drug testing as defined by the Federal Transportation Authority (FTA)
• Ability to operate within the Route Match software program to assign, move and/or cancel trips accordingly

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent.
• Excellent Communication and Customer services skills
• 1 year experience in customer service and dealing with the public
• Experience with Microsoft Word, Excel, Access, Outlook and Internet
• Ability to understand and to carry out detailed but uninvolved written or oral instructions.
• Ability to handle stressful situations with professionalism and courtesy

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid FL driver’s license and clean driving record that meets company’s insurance standards

MINIMUM NECESSARY RESTRICTION TO PHI To perform the functions of this job, persons in this position may require access to or exposure to client information, medical records or computer applications that contain Protected Health Information including, but not limited to electronic medical information, client medical records, written information, faxed information or spoken word. Incidental exposure of Protected Health Information may occur during the workday.

Incumbents in this position must make all reasonable efforts to preserve the confidentiality and integrity of Protected Health Information and not to use or disclose more than the minimum amount of Protected Health Information necessary to accomplish the intended purpose of their position responsibilities.

LANGUAGE SKILLS

• Ability to read and interpret common program guidelines and procedures such as safety rules, operating and maintenance instructions and procedure manuals.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply or divide numbers and currency.
• Ability to apply concepts such as fractions, percentages and proportions to practical situations.

REASONING ABILITY

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with issues involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Variety of walking, standing, sitting, stooping.
• Requires normal range of hearing, vision and manual dexterity to operate keyboard, telephone, photocopier, calculator and other office equipment as needed.
• Occasional stress from dealing with multiple demands.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office setting.
• Travel to designated locations as needed, must have reliable transportation.
• Frequent contact with staff and public.

MSS is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: MSS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MSS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the location where we operate. MSS will not tolerate discrimination or harassment based on any of these characteristics. MSS encourages applicants of all ages.” All applicants are subject to Background screening and Drug Screening.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17