OPERATIONS & CUSTOMER CARE COORDINATOR

Marion Parke is seeking a detail orientated Operations and Customer Care Coordinator to help manage sales operations and customer experience.

Position Overview

The ideal candidate will work day-to-day in our backend systems to support our growing business while managing B2C & B2B customer care. This role sits at the center of product, sales, and logistics—ensuring accuracy, efficiency, and consistency across all operational touchpoints.

The ideal candidate brings a strong foundation in operations within apparel or accessories, paired with a sharp attention to detail and a proactive, solutions-oriented mindset. You are highly organized, comfortable navigating multiple systems, and able to move fluidly in a fast-paced environment.

Key Responsibilities

·      Lead shipping and fulfillment processes for all sales channels

·      Support with day-to-day relationship with 3PL warehouse, ensuring accuracy and efficiency across inbound and outbound operations

·      Oversee product setup, including style number creation, SKU management, and system maintenance

·      Support marketplace operations, including feed setup, inventory accuracy, and returns management

·      Provide product data (UPC codes, style numbers, labeling details) to factory partners

·      Monitor inventory levels, initiate cycle counts, and resolve variances

·      Communicate clear inbound shipment instructions and operational updates to warehouse partners

·      Manage B2C customer care – prior experience using CRM platforms is a plus

·      Support the wholesale business by managing invoicing and special orders

Requirements

·      2 years of operations experience within apparel, accessories, or related industry

·      Strong working knowledge of Excel and familiarity with systems such as Shopify, QuickBooks, JOOR and Narvar is a plus

·      Prior experience with IMS or ERP systems as well as WMS and CRM platforms is preferred

·      Highly organized with strong attention to detail and follow-through

·      Analytical thinker with a proactive, problem-solving approach

·      Clear and effective communicator, both written and verbal

·      Comfortable learning new systems and managing multiple priorities

Compensation

·      Competitive salary

·      Paid time off and national holidays

·      Health insurance

·      Employee shoe allowance