Transaction Processor III

Position Objective: Reporting to a Transaction Processing Supervisor, the Transaction Processing Associate is responsible to work on various Transaction Processing projects. These projects involve researching, analyzing and updating consumer information utilizing different systems. Qualified candidates will bring a positive approach to meeting the high demands of a busy work environment. This position will provide open enrollment transaction support.

Primary Duties and Responsibilities:

• Consistently display a professional attitude towards other employees, Consumers, Access Health, DSS and activities.
• Process all transactions and perform all tasks accurately within the procedural guidelines and without Errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer’s needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Ensure timely completion of tasks, to meet contract guidelines.
• Report to work on time and ready to perform daily responsibilities at the start of your shift.
• Be relied on to accomplish the best possible results and consistently exhibit a Positive Attitude towards all tasks.
• Adhere to Project Site Attendance Policy.

Experience/ Education: College Degree and Eligibility Determination/Transaction Processing experience preferred.

Required Skills/ Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to Type at least 45 WPM.
• Ability to organize work, set priorities, remain flexible and adapt to change with a positive approach.
• Proficiency (or ability to be trained) with company standard software and PC systems.
• Ability to problem solve through analysis and ongoing feedback.
• Ability to achieve results through knowledge, commitment and attention to detail and to meet established deadlines.
• Ability to work at a sustained pace to meet production rates while producing quality work.
• Must be detail oriented and possess the ability to detect, document and correct quality issues.
• Ability to work with limited direction after initial training.

Job Types: Full-time, Contract

Pay: $20.41 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• call center: 1 year (Required)
• application processing: 1 year (Required)

Location:

• East Hartford, CT 06108 (Preferred)

Ability to Commute:

• East Hartford, CT 06108 (Required)

Ability to Relocate:

• East Hartford, CT 06108: Relocate before starting work (Required)

Work Location: In person

Salary : $20