Warranty Parts Specialist

Pay: $19.00 - $22.00 / Hour Based on Experience - With Eligibility for Performance Based Pay / Commission Program

About Us:

Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.

Why Join Us?

• Competitive hourly pay weekly pay
• Incentive opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement in a company that promotes from within

What You'll Do: 

This position is responsible for the Full Life Cycle of Service Parts and warranties, ensuring technicians and  our customers have the support, parts and filters they need.  Researching warranties and parts to purchase, and file claims in the most cost and time-effective manner.  

This is a full-time position with the mission of this position is to establish accurate and consistent stability in ordering parts and filters as well as processing and ensuring any and all credits included but not limited to warranty and returns.  Parts are ordered accurately and timely, Technician support by prompt service and correct part staging.  Ensure company credits and Max yields is achieved through bill credits. 

ESSENTIAL JOB FUNCTIONS:

• Making sure that the correct parts, filters, and other materials are accurate and arrive in a timely manner.
• Arranging for efficient deliveries of parts and equipment to installers and technicians.        
• Work closely with Dispatch, Service and installation Departments (i.e. customers down on hold, customers to be quoted, and warranty).
• Being First Point of Contact for warranty verifications and P&A requests for Field Technicians.
• Continuous and transparent communication with customers for ETA on parts that are ordered.
• Processing all warranty parts and warranty labor credits quickly and with maximum yield,  as well as following through the company receiving due credits quickly.
• Help company achieve it’s Daily Mission Statement, It’s Vision, while portraying it’s core values at each business function.
• Obey the company Code of Ethics, Team Rules, and Team Philosophy
• Performs other related duties as assigned.

QUALIFICATIONS/ABILITIES:

• High school diploma/GED required
• Construction experience a plus, but not required
• At least 2 years of experience in Office environment
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Present and communicate professionally (written and verbal)
• Excellent interpersonal communication skills on a professional and technical level 
• Able to work both independently and as part of a team
• Strong knowledge of Microsoft Excel, Word and PowerPoint
• Must be a critical thinker - Strong English composition skills
• Telephone etiquette and working knowledge of email systems
• Ability to develop tools that create efficiencies within department
• Professional and able to collaborate with other internal staff
• Self-starter with strong self-accountability mindset in achieving set individual and team goals 

REQUIRED:

• High School diploma or equivalent 
• Bilingual a plus, not required.
• Expertise with Warehouse Management and Enterprise Resource Planning Systems 
• 5-10 years of relevant experience with documented / exceptional results.
• Excellent Microsoft Office skills 

PREFERRED:

• 3-5 years experience as a Warehouse Lead in Plumbing & HVAC trades (preferred) 
• Experience in the trades: HVAC, plumbing, electrical
• Experience with Service Titan

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer.
• Moderate lifting may be required (15-20) pounds  

SCHEDULE:

Monday-Friday 8am-5pm; can change as business needs change

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE