Lead Technician

OVERVIEW: The Lead Technician is responsible for maintaining efficient work flow in the Service Department and conducting quality checks after a technician has completed work. Additionally, the Lead Technician will assist with training and troubleshooting when necessary, and also coordinate and maintain efficient workflow of the yard.

KEY TASKS:

• Communicate well with Service Manager, Technicians and Service Advisors
• Train, motivate, coach, monitor and provide the Service Manager with input when evaluating the performance of all service & yard team members
• Report performance and/or disciplinary issues to the appropriate department manager.
• Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
• Schedule, coordinate and follow-up on sublet contractors.
• Inspect quality of work performed as required, prior to delivery to the customer.
• Provide prompt, detailed and timely flow of all paperwork.
• Train technicians to peform services in accordance with MarineMax standards and best practices to ensure customer satisfaction.
• Project a knowledgable and professional image at all times
• Communicate with service and parts teams to obtain nessecasry parts
• Advise technicians, if needed, on technical advice and assistance
• Maintain cooperative relationships with fellow employees
• Conserve shop supplies as appropriate
• Perform routine repairs and installations through out day as work load demands
• Maintain dealership equipment to ensure good working order and coordinate all maintenance- maintaining repair and maintenance logs.
• Follow safety rules and regulations and wear proper protective gear
• Instruct team on safety procedures
• Keep shop tools and equipment clean and in proper working order
• Maintain a clean & professional facility and shop conducive to safety
• Inspect quality of work performed as required, prior to delivery to the customer.
• Other duties as assigned
  
  

KEY RESULT AREAS:

• Clean, safe and operable equipment
• Organized, well maintained shop, yard and marina
• 100% pride in work to ensure that its done right the first time and exceeds customers’ expectations
• Department profitability
• Employee morale
• Customer satisfaction
• MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.