F&I Assistant

Job Details

Description

OVERVIEW: The Finance and Insurance (F&I) Assistant is responsible for providing customers a service which includes the vessel/trailer registration and warranty registration of their purchase. The F&I Assistant will also offer support in various areas within the company including Products and Sales.

KEY TASKS:

• Complete the entire title work process on all new and used vessels and other purchases.
• Handle calls to and from customers, tag offices and federal offices concerning related issues.
• Maintain good working relationship with customers by providing timely processing of vessel registrations.
• Complete warranty registration cards for hull, engine(s) and generator on all new vessels.
• Contact lending institutions for customer loan payoffs and follow-up on titles not received.
• Maintain all customer files.
• Provide assistance at boat shows and other off-site promotional events.
• Assist Office Manager with receptionist area as needed.
• Provide back-up support to the Products department including inventory, filing and other projects.
• Submit funding packages to banks for Business Manager
• Track registrations and scheduled inspections for all company owned vehicles
• Other duties as assigned
  
  

KEY RESULT AREAS:

• Customer satisfaction
• Timeliness and accuracy of paperwork
• Orderliness of customer files
• Accuracy of initial warranty registration
• Timeliness of warranty transfers
• MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.