What are the responsibilities and job description for the FAMILY MEMBER TRAVEL SCREENING SPECIALIST NF4 position at Marine Corps Community Services?
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.
This position is located at Headquarters, Quantico, VA. Candidates selected for this position will serve as a Family Member Travel Screening Specialist NF4.
Major Duties
Serves as the Headquarters Marine Corps, Manpower and Reserve Affairs (M&RA), Family Member Travel Screening (FMTS) Specialist, providing proactive support to Marines and family members, Military Occupational Specialty Monitors, and the losing and gaining commands of Marines with accompanied permanent change of station (PCS) orders to OCONUS or designated remote CONUS locations. Serves as the Marine Corps primary point of engagement for all internal and external offices in matters related to the overseas suitability screening of dependent family members.
Contacts and engages Marines with OCONUS or designated remote CONUS PCS orders to promote and facilitate timely initiation and completion of the overseas screening process. Assists Marines and their families when challenges arise during the screening process or family members are uncertain of how to proceed, through liaison with the overseas screening office staff, located at Military Treatment Facilities and/or DoDEA Educational Screening office. Prepares and maintains electronic case files to document the status of the screening process and record all interactions with and assistance provided to Marines and their family members, as well as stakeholders in the screening process.
Establishes and maintains effective coordination with Manpower Management (MM), Military Treatment Facility (MTF) overseas suitability screening (OSS) offices, and Department of Defense Education Activity (DoDEA) Educational Coordination Office to monitor the status of screenings and reconsiderations, address administrative questions, and mitigate challenges or barriers to promote and facilitate timely completion.
Serves as the Marine Corps central point of engagement for MTF screening offices, to include notification of medical/dental/educational screening determinations, administrative support or questions related to the screening of dependent family members of Marines. Receives, reviews and analyzes medical screening deficiency reports and DoDEA problematic assignment notifications associated with suspected screening failures. Develops and utilizes tracking tools associated with failed screening notifications and analyzes the data to identify trends and provide recommendations and solutions. Collects data for and assists with completion of the M&RA Annual Statement of Assurance on the effectiveness of the OSS process. Collects, reviews and analyzes data for use in various reports, statements, and requests concerning the OSS of dependent family members. Makes recommendations for process improvement based upon data analysis.
Notifies MOS monitors of the status of the screening process for Marines with OCONUS and remote CONUS orders and provides timely notification of unsuitable screening determinations. Serves as the Marine Corps subject matter expert on the OSS process, and develops and delivers monitor education and briefs, as requested.
Develops tools, literature and guides to assist Marines and family members to successfully navigate OSS. Develops and promulgates information and resources to support command awareness and discharge of suitability screening responsibilities, within the timelines and requirements established by policy.
Prepares responses to Congressional, DoD and SECNAV inquiries associated with OSS. Develops papers, briefs, reports, decisions and actions associated with the administrative elements of OSS. Represents the Marine Corps on DoD-level working groups associated with the standardization of the overseas suitability screening process for dependent family members.
When appropriate, coordinates with Exceptional Family Member Program (EFMP) Nurse and Assignment Case Managers when the sponsor has family members who are or may be eligible for EFMP enrollment. Communicates status of screening to ensure appropriate EFMP Warm Hand Off is conducted to support PCS transitions of families with special needs.
Handles sensitive information that is propriety, privileged, confidential or otherwise legally exempt from disclosure. Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying, or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18. Notifies the higher-level supervisor and senders immediately when proprietary information has been released and advises on how to properly recover, and/or protect information.
May work a fluctuating work schedule to complete work assignments outside of the typical work week and work hours. May travel to complete work assignments and conduct or attend conferences and meetings.
Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.
Qualifications
Bachelor's degree from an accredited college or university in business, psychology, communication, hospitality management, or related field appropriate to the work of the position AND three years of experience which demonstrates experience in customer service, case management, project management or concierge management.
Skill to: communicate effectively and professionally (both verbally and in writing) to provide instructions, share information, and resolve conflict; prepare documentation and presentations in proper format in accordance with naval correspondence rules of grammar and punctuation; manage time and duties to organize and prioritize tasks, attending to details in a high-operational environment while ensuring appropriate attention to all customers; analyze situations and use sound judgement in the resolution of customer concerns and needs; build and maintain professional, collaborative relationships with external and internal stakeholders and organizations while interacting with Service Members of varying ranks and authority. Develop and deliver training tools and briefs including data analysis, conclusions and recommendations. Demonstrated proficiency with Microsoft Office Suite.
How To Apply
All applications must be submitted online via the MCCS Careers website.
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Resumes with photos will be accepted for this job announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
Closing Statement
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
This position is located at Headquarters, Quantico, VA. Candidates selected for this position will serve as a Family Member Travel Screening Specialist NF4.
Major Duties
Serves as the Headquarters Marine Corps, Manpower and Reserve Affairs (M&RA), Family Member Travel Screening (FMTS) Specialist, providing proactive support to Marines and family members, Military Occupational Specialty Monitors, and the losing and gaining commands of Marines with accompanied permanent change of station (PCS) orders to OCONUS or designated remote CONUS locations. Serves as the Marine Corps primary point of engagement for all internal and external offices in matters related to the overseas suitability screening of dependent family members.
Contacts and engages Marines with OCONUS or designated remote CONUS PCS orders to promote and facilitate timely initiation and completion of the overseas screening process. Assists Marines and their families when challenges arise during the screening process or family members are uncertain of how to proceed, through liaison with the overseas screening office staff, located at Military Treatment Facilities and/or DoDEA Educational Screening office. Prepares and maintains electronic case files to document the status of the screening process and record all interactions with and assistance provided to Marines and their family members, as well as stakeholders in the screening process.
Establishes and maintains effective coordination with Manpower Management (MM), Military Treatment Facility (MTF) overseas suitability screening (OSS) offices, and Department of Defense Education Activity (DoDEA) Educational Coordination Office to monitor the status of screenings and reconsiderations, address administrative questions, and mitigate challenges or barriers to promote and facilitate timely completion.
Serves as the Marine Corps central point of engagement for MTF screening offices, to include notification of medical/dental/educational screening determinations, administrative support or questions related to the screening of dependent family members of Marines. Receives, reviews and analyzes medical screening deficiency reports and DoDEA problematic assignment notifications associated with suspected screening failures. Develops and utilizes tracking tools associated with failed screening notifications and analyzes the data to identify trends and provide recommendations and solutions. Collects data for and assists with completion of the M&RA Annual Statement of Assurance on the effectiveness of the OSS process. Collects, reviews and analyzes data for use in various reports, statements, and requests concerning the OSS of dependent family members. Makes recommendations for process improvement based upon data analysis.
Notifies MOS monitors of the status of the screening process for Marines with OCONUS and remote CONUS orders and provides timely notification of unsuitable screening determinations. Serves as the Marine Corps subject matter expert on the OSS process, and develops and delivers monitor education and briefs, as requested.
Develops tools, literature and guides to assist Marines and family members to successfully navigate OSS. Develops and promulgates information and resources to support command awareness and discharge of suitability screening responsibilities, within the timelines and requirements established by policy.
Prepares responses to Congressional, DoD and SECNAV inquiries associated with OSS. Develops papers, briefs, reports, decisions and actions associated with the administrative elements of OSS. Represents the Marine Corps on DoD-level working groups associated with the standardization of the overseas suitability screening process for dependent family members.
When appropriate, coordinates with Exceptional Family Member Program (EFMP) Nurse and Assignment Case Managers when the sponsor has family members who are or may be eligible for EFMP enrollment. Communicates status of screening to ensure appropriate EFMP Warm Hand Off is conducted to support PCS transitions of families with special needs.
Handles sensitive information that is propriety, privileged, confidential or otherwise legally exempt from disclosure. Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying, or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18. Notifies the higher-level supervisor and senders immediately when proprietary information has been released and advises on how to properly recover, and/or protect information.
May work a fluctuating work schedule to complete work assignments outside of the typical work week and work hours. May travel to complete work assignments and conduct or attend conferences and meetings.
Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.
Qualifications
Bachelor's degree from an accredited college or university in business, psychology, communication, hospitality management, or related field appropriate to the work of the position AND three years of experience which demonstrates experience in customer service, case management, project management or concierge management.
Skill to: communicate effectively and professionally (both verbally and in writing) to provide instructions, share information, and resolve conflict; prepare documentation and presentations in proper format in accordance with naval correspondence rules of grammar and punctuation; manage time and duties to organize and prioritize tasks, attending to details in a high-operational environment while ensuring appropriate attention to all customers; analyze situations and use sound judgement in the resolution of customer concerns and needs; build and maintain professional, collaborative relationships with external and internal stakeholders and organizations while interacting with Service Members of varying ranks and authority. Develop and deliver training tools and briefs including data analysis, conclusions and recommendations. Demonstrated proficiency with Microsoft Office Suite.
How To Apply
All applications must be submitted online via the MCCS Careers website.
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Resumes with photos will be accepted for this job announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
Closing Statement
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
- Education/certification certificate(s), if applicable.
- If prior military, DD214 Member Copy
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.