Dispatch Associate - Dispatch Call Center - Part Time - Night Shift

Grow your career at Cedars-Sinai!

At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us and make a difference every single day in service of this outstanding work – excellence and innovation in patient care, research, and community service. You'll work with a team of professionals and have access to new facilities. This will help you achieve something outstanding for yourself and others.

What will you be doing in this role?

Under the supervision and general direction, serve as an information and problem resolution to the medical center by dispatching organizational resources. Efficiently navigate work order and/or other systems, utilize communication systems, and other documents or files to effectively create, process and retrieve needed information in a timely and accurate manner.

Primary Duties and Responsibilities:

• Provide dispatch services by obtaining complete information from requestor and accurately and comprehensively create dispatch work or case orders. Log and document in system and interface with appropriate department(s) to communicate dispatch request.
• Navigate work order and/or case management system, communication systems, and other documents or files to effectively process and retrieve needed information in a timely and accurate manner.
• Focus on live data updates and appropriately schedule or dispatch representatives to service calls and take immediate dispatch action involving patient care. Follow-up and/or recall locations of various areas and departments throughout the medical center.
• Display excellent communication and customer service when speaking with customers and during follow-up. Utilize proper telephone etiquette when assisting customers, triaging calls and providing information while maintaining patient confidentiality.
• Handle high call volumes and in emergency situations while keeping in line with Department and organizational policies and procedures.

Education:

• High School Diploma/GED - Required

Experience:

• Minimum one (1) year call center or dispatcher experience
• Excellent customer service and communication skills.
• Computer proficiency is a requirement.