What are the responsibilities and job description for the Customer Service Representative position at Marin Humane Society?
Description
Customer Service Representative - Part-Time, Bilingual English/Spanish
Marin Humane | Animal Services Division
Are you passionate about animals and providing compassionate, exceptional customer service? Marin Humane is looking for a bilingual Customer Service Representative (CSR) to join our Animal Services team!
As a CSR, you'll be an important first point of contact for our community, assisting visitors and callers while providing support with a variety of animal-related services. You'll work in a fast-paced shelter environment where every day brings something different-and where your work directly supports animals and the people who care about them.
Bilingual fluency in English and Spanish is required.
Customer Service Representative - Part-Time, Bilingual English/Spanish
Marin Humane | Animal Services Division
Are you passionate about animals and providing compassionate, exceptional customer service? Marin Humane is looking for a bilingual Customer Service Representative (CSR) to join our Animal Services team!
As a CSR, you'll be an important first point of contact for our community, assisting visitors and callers while providing support with a variety of animal-related services. You'll work in a fast-paced shelter environment where every day brings something different-and where your work directly supports animals and the people who care about them.
Bilingual fluency in English and Spanish is required.
What You'll Do
• Welcome and assist visitors and respond to incoming calls and inquiries.
• Provide information about Marin Humane services, programs, policies, and applicable ordinances.
• Assist with animal surrenders, stray intake, lost-and-found reports, reunification efforts, and animal redemptions.
• Process dog licenses, microchip services, and related records using shelter software.
• Provide compassionate guidance to clients during difficult or emotional situations.
• Work compassionately and safely with animals, including those who may be fearful, injured, or potentially dangerous.
• Maintain accurate records and complete data entry related to Animal Services activities.
• Assist with emergency boarding, rabies-related processes, dispatch support, and occasional community events.
• Support disaster response activities as needed.
What We're Looking For
• Bilingual fluency in English and Spanish.
• High school diploma or equivalent.
• Customer service experience in a fast-paced, high-volume environment.
• Strong computer, data-entry, communication, and organizational skills.
• Ability to remain calm, professional, and compassionate in challenging or emotionally charged situations.
• Ability to multitask, prioritize, and work effectively both independently and as part of a team.
• Compassion for animals and an interest in animal welfare.
• Animal experience is preferred.
Schedule & Compensation
Part-Time: 28 hours/week | Weekend availability required
$25.90/hour-$28.77/hour $1.00/hour Spanish-speaking differential
Non-Exempt
Benefits
Eligible employees receive benefits including:
• Paid sick leave
• Paid vacation and holidays
• 403(b) retirement plan
• Employee Assistance Program
• Section 125 Cafeteria Plan
Why Marin Humane?
Marin Humane is a nonprofit organization dedicated to transforming lives through exceptional animal care, humane education, and advocacy. Our values include Dedication to Animals, Collaborative Spirit, Courage with Compassion, Pursuit of Learning, and Celebrating Differences. We are committed to creating a culture of inclusion and belonging where everyone is valued and empowered.
If you enjoy helping people, care deeply about animals, and thrive in a busy, meaningful environment, we'd love to hear from you!
Marin Humane is an equal opportunity and at-will employer.
hat You'll Do
• Welcome and assist visitors and respond to incoming calls and inquiries.
• Provide information about Marin Humane services, programs, policies, and applicable ordinances.
• Assist with animal surrenders, stray intake, lost-and-found reports, reunification efforts, and animal redemptions.
• Process dog licenses, microchip services, and related records using shelter software.
• Provide compassionate guidance to clients during difficult or emotional situations.
• Work compassionately and safely with animals, including those who may be fearful, injured, or potentially dangerous.
• Maintain accurate records and complete data entry related to Animal Services activities.
• Assist with emergency boarding, rabies-related processes, dispatch support, and occasional community events.
• Support disaster response activities as needed.
What We're Looking For
• Bilingual fluency in English and Spanish.
• High school diploma or equivalent.
• Customer service experience in a fast-paced, high-volume environment.
• Strong computer, data-entry, communication, and organizational skills.
• Ability to remain calm, professional, and compassionate in challenging or emotionally charged situations.
• Ability to multitask, prioritize, and work effectively both independently and as part of a team.
• Compassion for animals and an interest in animal welfare.
• Animal experience is preferred.
Schedule & Compensation
Part-Time: 28 hours/week | Weekend availability required
$25.90/hour-$28.77/hour $1.00/hour Spanish-speaking differential
Non-Exempt
Benefits
Eligible employees receive benefits including:
• Paid sick leave
• Paid vacation and holidays
• 403(b) retirement plan
• Employee Assistance Program
• Section 125 Cafeteria Plan
Why Marin Humane?
Marin Humane is a nonprofit organization dedicated to transforming lives through exceptional animal care, humane education, and advocacy. Our values include Dedication to Animals, Collaborative Spirit, Courage with Compassion, Pursuit of Learning, and Celebrating Differences. We are committed to creating a culture of inclusion and belonging where everyone is valued and empowered.
If you enjoy helping people, care deeply about animals, and thrive in a busy, meaningful environment, we'd love to hear from you!
Marin Humane is an equal opportunity and at-will employer.
Customer Service Representative - Part-Time, Bilingual English/Spanish
Marin Humane | Animal Services Division
Are you passionate about animals and providing compassionate, exceptional customer service? Marin Humane is looking for a bilingual Customer Service Representative (CSR) to join our Animal Services team!
As a CSR, you'll be an important first point of contact for our community, assisting visitors and callers while providing support with a variety of animal-related services. You'll work in a fast-paced shelter environment where every day brings something different-and where your work directly supports animals and the people who care about them.
Bilingual fluency in English and Spanish is required.
Customer Service Representative - Part-Time, Bilingual English/Spanish
Marin Humane | Animal Services Division
Are you passionate about animals and providing compassionate, exceptional customer service? Marin Humane is looking for a bilingual Customer Service Representative (CSR) to join our Animal Services team!
As a CSR, you'll be an important first point of contact for our community, assisting visitors and callers while providing support with a variety of animal-related services. You'll work in a fast-paced shelter environment where every day brings something different-and where your work directly supports animals and the people who care about them.
Bilingual fluency in English and Spanish is required.
What You'll Do
• Welcome and assist visitors and respond to incoming calls and inquiries.
• Provide information about Marin Humane services, programs, policies, and applicable ordinances.
• Assist with animal surrenders, stray intake, lost-and-found reports, reunification efforts, and animal redemptions.
• Process dog licenses, microchip services, and related records using shelter software.
• Provide compassionate guidance to clients during difficult or emotional situations.
• Work compassionately and safely with animals, including those who may be fearful, injured, or potentially dangerous.
• Maintain accurate records and complete data entry related to Animal Services activities.
• Assist with emergency boarding, rabies-related processes, dispatch support, and occasional community events.
• Support disaster response activities as needed.
What We're Looking For
• Bilingual fluency in English and Spanish.
• High school diploma or equivalent.
• Customer service experience in a fast-paced, high-volume environment.
• Strong computer, data-entry, communication, and organizational skills.
• Ability to remain calm, professional, and compassionate in challenging or emotionally charged situations.
• Ability to multitask, prioritize, and work effectively both independently and as part of a team.
• Compassion for animals and an interest in animal welfare.
• Animal experience is preferred.
Schedule & Compensation
Part-Time: 28 hours/week | Weekend availability required
$25.90/hour-$28.77/hour $1.00/hour Spanish-speaking differential
Non-Exempt
Benefits
Eligible employees receive benefits including:
• Paid sick leave
• Paid vacation and holidays
• 403(b) retirement plan
• Employee Assistance Program
• Section 125 Cafeteria Plan
Why Marin Humane?
Marin Humane is a nonprofit organization dedicated to transforming lives through exceptional animal care, humane education, and advocacy. Our values include Dedication to Animals, Collaborative Spirit, Courage with Compassion, Pursuit of Learning, and Celebrating Differences. We are committed to creating a culture of inclusion and belonging where everyone is valued and empowered.
If you enjoy helping people, care deeply about animals, and thrive in a busy, meaningful environment, we'd love to hear from you!
Marin Humane is an equal opportunity and at-will employer.
hat You'll Do
• Welcome and assist visitors and respond to incoming calls and inquiries.
• Provide information about Marin Humane services, programs, policies, and applicable ordinances.
• Assist with animal surrenders, stray intake, lost-and-found reports, reunification efforts, and animal redemptions.
• Process dog licenses, microchip services, and related records using shelter software.
• Provide compassionate guidance to clients during difficult or emotional situations.
• Work compassionately and safely with animals, including those who may be fearful, injured, or potentially dangerous.
• Maintain accurate records and complete data entry related to Animal Services activities.
• Assist with emergency boarding, rabies-related processes, dispatch support, and occasional community events.
• Support disaster response activities as needed.
What We're Looking For
• Bilingual fluency in English and Spanish.
• High school diploma or equivalent.
• Customer service experience in a fast-paced, high-volume environment.
• Strong computer, data-entry, communication, and organizational skills.
• Ability to remain calm, professional, and compassionate in challenging or emotionally charged situations.
• Ability to multitask, prioritize, and work effectively both independently and as part of a team.
• Compassion for animals and an interest in animal welfare.
• Animal experience is preferred.
Schedule & Compensation
Part-Time: 28 hours/week | Weekend availability required
$25.90/hour-$28.77/hour $1.00/hour Spanish-speaking differential
Non-Exempt
Benefits
Eligible employees receive benefits including:
• Paid sick leave
• Paid vacation and holidays
• 403(b) retirement plan
• Employee Assistance Program
• Section 125 Cafeteria Plan
Why Marin Humane?
Marin Humane is a nonprofit organization dedicated to transforming lives through exceptional animal care, humane education, and advocacy. Our values include Dedication to Animals, Collaborative Spirit, Courage with Compassion, Pursuit of Learning, and Celebrating Differences. We are committed to creating a culture of inclusion and belonging where everyone is valued and empowered.
If you enjoy helping people, care deeply about animals, and thrive in a busy, meaningful environment, we'd love to hear from you!
Marin Humane is an equal opportunity and at-will employer.
Salary : $26 - $29