ehr support analyst

Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest every year since 2018 and Modern Healthcare's Family Friendliest Employer in 2020

Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times

Your employer paid benefits include:

• Medical, Dental, Prescription, and Vision for employee and all legal dependents.
• 401(k) plan with 10% employer match after 1 year of employment.
• Employer paid life insurance.
• Short and long term disability.
• Generous PTO with the ability to earn additional personal days.

Please note that this position is in Plummer, ID. Carpool opportunities are available.

QUALIFICATIONS:

High School Diploma or general education degree (GED) is required. 5 years of Health IT experience desired (Federally Qualified Health Centers, FQHCs, and tribal centers preferred). EPIC Support Analyst (ESA) certification preferred. EPIC clinical and project management certifications preferred. Experience with EHR software, specifically EPIC, preferred. Strong understanding of health center operations and change management Excellent administrative, organizational and time-management skills. Must have received or be willing to receive COVID19 vaccination per current hiring policies.

ADA ESSENTIAL FUNCTIONS:

• Hearing: within normal limits with or without use of corrective hearing devices.
• Vision: adequate to read 12-point type with or without use of corrective lenses.
• Must be able to verbally interact with staff, clients, and the public.
• Manual dexterity of hands/fingers for writing and data entry.
• Able to lift to _75_ lbs.
• Standing _80%_ of the day.
• Walking _75%_ of the day.
• Pushing up to 60__ lbs.
• Pulling up to 60__ lbs.
• Rescue assist up to 100__ lbs.

RESPONSIBILITIES:

• System Configuration & Maintenance
• Configure, test, and maintain Epic modules used across departments (e.g., Ambulatory, Behavioral Health, Dental, Lab, Radiology, Pharmacy, etc.).
• Manage templates, order sets, preference lists, smart forms, and smart phrases to meet provider and clinic needs.
• Monitor system performance, troubleshoot issues, and coordinate resolutions with OCHIN and/or Epic support.
• User Support & Training
• Serve as a frontline support for staff regarding Epic workflows, functionality, and documentation practices.
• Train new users and departments on Epic workflows relevant to their roles.
• Develop and update training materials tailored to the needs of tribal and community health settings.
• Provide ongoing education on system updates or changes in workflows.
• Workflow & Process Optimization
• Collaborate with clinical, administrative, and operational teams to analyze and improve workflows using Epic tools.
• Standardize processes across departments to promote efficiency and data integrity.
• Customize workflows to meet grant reporting, tribal health requirements, and value-based care initiatives.
• Data Management & Reporting
• Assist with building and managing dashboards, reports, and data extracts to support clinical quality, operations, and compliance (e.g., UDS, GPRA, HEDIS).
• Ensure documentation supports accurate billing, coding, and reporting.
• Validate data accuracy and integrity across Epic modules.
• Project Management
• Participate in EHR-related project planning, go-lives, upgrades, and optimization initiatives.
• Coordinate user acceptance testing and change management processes for new Epic features or enhancements.
• Communicate system changes to stakeholders clearly and timely.
• Security & Compliance
• Maintain user roles, access levels, and permissions in line with HIPAA and tribal policies.
• Conduct audits and ensure system usage complies with FQHC, tribal, and federal regulations.
• Partner with compliance and IT teams to manage risk and ensure documentation standards are met.
• Interdepartmental Collaboration
• Act as a liaison between clinical, IT, billing, behavioral health, dental, pharmacy, and external Epic/OCHIN resources.
• Understand the unique needs of tribal health services and tailor solutions accordingly.
• Support Public Health and Community Outreach programs by integrating data and documentation tools in Epic.
• Other duties as assigned.

PM22