What are the responsibilities and job description for the Customer Service Representative - Printing/Packaging position at Marie Leising & Associates, LLC?
Premier brand packaging company in MA is busy. Due to client demand, the company is hiring an experienced CSR for day shift.Responsibilities include:Gather all necessary information to input job orders as directed by sales and/or clients.Review all new orders to ensure accurate and timely completeness.Prepare estimates and provide quotes as required.Track orders throughout manufacturing process keeping clients and sales informed.Work closely with outside print vendors on job details and status.Communicate with clients on status of jobs and any questions they may have.Coordinate with Customer Service Manager on all issues that involve delivery dates, special deliveries and/or priority orders.Qualifications include:Minimum 3 years' experience in the printing, die cutting, or prepress industry.Working knowledge of prepress and flexographic printing preferred.Minimum 3 years' experience in client services working directly with clients.Knowledge of plate making and die making a plus.Detail oriented and able to multi-task several on-going projects.Excellent communication skills primarily via phone and email.Proficient on MS Word, Excel and Outlook.Professional and diplomatic demeanor.Individual and team contributor. Hours: 8 - 4:30pm Starting rate $52,000 - $62,000 benefits, 401k match & relocation assistance.Company DescriptionNationwide, recruiting firm for the Printing & Packaging industries representing premier firms.We treat candidate information in strict confidence.
Salary : $52,000 - $62,000