Receptionist & Community Outreach Coordinator

Part-Time | 25 Hours per Week

Position Summary

We are seeking a professional, friendly, organized, and motivated Receptionist & Community Outreach Coordinator to serve as a primary point of contact for our office. This position will support front-office operations, client communication, scheduling, insurance verification, community outreach, referral relationship development.

The ideal candidate is dependable, detail-oriented, comfortable communicating with both individuals and professional organizations, and able to represent the company in a positive and professional manner.

Essential Responsibilities

Front Office & Client Relations

• Answer incoming phone calls professionally and courteously.
• Return client calls and voicemail messages.
• Make outbound calls to prospective and existing clients.
• Monitor the office phone line throughout the workday.
• Monitor the office email inbox and respond to emails professionally and promptly.
• Schedule, reschedule, and confirm appointments.
• Confirm appointments at least one business day prior to the scheduled appointment.
• Ensure required intake paperwork is completed, signed, and dated prior to appointments.
• Maintain professional and courteous communication with clients, facilities, professional offices, and community partners.
• Maintain confidentiality and follow applicable privacy requirements.

Insurance & Administrative Support

• Verify insurance eligibility and benefits.
• Obtain referrals, authorizations, and other required documentation when applicable.
• Prepare, send, receive, and monitor faxes daily.
• Maintain accurate records and documentation.
• Scan, upload, organize, and maintain documents as needed.

Community Outreach & Relationship Development

• Establish and maintain professional relationships with healthcare providers, professional offices, organizations, and community resources.
• Conduct outreach to develop and strengthen referral relationships.
• Represent the company at health fairs, wellness events, networking opportunities, and community outreach activities. (~1x/month)
• Assist with preparation, setup, and follow-up related to community events.
• Professionally represent the company and its services within the community.

Social Media

• Assist with creating and scheduling social media content.
• Assist with content creation for various social media platforms.
• Participate in videos and other promotional content when needed.
• Assist with basic flyers and marketing initiatives using Canva, when needed.
• Maintain a professional and positive online presence when representing the company.

Other Responsibilities

• Support daily office operations and organization.
• Assist with special projects and business development initiatives.
• Attend required meetings and training.
• Perform other job duties and responsibilities as assigned by the supervisor or person responsible for office operations.

Required Qualifications

• High school diploma or equivalent.
• Bilingual in English and Spanish, with the ability to read, write, and speak proficiently in both languages.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent organization and documentation skills.
• Ability to manage multiple tasks and priorities.
• Strong attention to detail.
• Comfortable communicating by phone, email, and in person.
• Computer proficiency.
• Professional appearance and positive attitude.
• Reliable transportation to attend work, community events, and outreach activities.

Preferred Qualifications (NOT REQUIRED)

• Previous experience in receptionist, administrative, customer service, or office coordination roles.
• Experience with insurance verification or administrative processes.
• Experience with electronic records or scheduling systems.
• Experience with social media platforms and content creation.
• Experience using Canva for basic marketing materials.
• Experience in healthcare and wellness settings.
• Experience with community outreach, networking, or referral relationship development.

Schedule

• Part-Time: 25 hours per week (9 AM-3PM)
• Occasional Saturday work may be required for phone outreach, client scheduling, confirmations, follow-up communication, or special assignments.
• Additional hours may be available for special assignments, community events, marketing initiatives, and business needs.

This role is perfect for motivated individuals eager to make a positive impact in a growing company through exceptional administrative support and community engagement. Join us in creating an inviting environment while supporting vital outreach efforts that strengthen our community bonds!

Equal Opportunity

We are committed to providing a professional and respectful workplace and encourage qualified individuals with diverse backgrounds and experiences to apply.

Pay: From $9.50 per hour

Language:

• English & Spanish (Required)

Location:

• Pharr, TX 78577 (Preferred)

Ability to Commute:

• Pharr, TX 78577 (Required)

Work Location: In person

Salary : $10