Fulfillment Manager

We are seeking a dedicated, detail-oriented, self-starting individual to own fulfillment and inventory operations. This position will lead all order fulfillment, return processing, and customer service communications.. The ideal candidate is extremely organized, with a focus on accuracy and efficiency.

This is a unique opportunity to join a company early enough to make a huge impact and share the rewards of success, but also to have the confidence associated with a strong brand like Maria Pinto, with a product that is resonating well with the target customer, and sales that have traction and are growing fast. You'll have the chance to get your foot in the door and explore growth opportunities.

Responsibilities:

Inventory Management

• Oversee and maintain accurate fulfillment inventory levels, tracking and solving inventory discrepancies.
• Coordinate daily transfers of inventory to and from the corporate office to our Flagship Boutique.
• Perform daily inventory audits to ensure accuracy and proper stock levels 
• Receive all new product shipments and ensure stock is accurate and organized.
• Coordinate all re-tagging of garments, ensuring all inventory is properly labeled.
• Coordinate the seasonal change of inventory, ensuring the Fulfillment Center is maintaining full organization and rotation of styles.

Fulfillment 

• Own the daily picking, packing, and shipping customer orders accurately and efficiently. 
• Problem solving shipping for client orders, ensuring correct address and location for all orders. 
• Maintain the Customer Care email, replying and forwarding to the appropriate parties.

Returns 

• Facilitate returns processing,  restocking, and maintaining accurate returns inventory.

MISC

• Coordinate tasking intern support
• Support in prepping for fittings and photoshoots
• Support production team with miscellaneous tasks
• Support boutique events, providing necessary support to ensure smooth operations 

Soft Skills: 

• Extreme organization
• Confidence to ask questions related to instructions
• Self-starter, strong follow through, and ability to quickly troubleshoot issues.
• Ability to anticipate needs of fulfillment and management,

Requirements:

• Excited about the opportunity to grow their career with a high growth fashion brand.
• Previous experience with Shopify, Apparel Magic, and/or ShipStation is an asset.
• Creative problem-solving skills and the ability to think outside the box
• Ability and willingness to lift and organize large boxes of inventory, up to 50lbs.
• Ability to contribute individually and participate in cross-functional teams
• This is a full time position in our Chicago office and cannot be done remotely.
• Hours: Monday-Friday, 9:00am-5:30pm
• High School diploma or equivalent required. 
• Valid Driver’s License required.