Fulfillment Account Manager II

Argents Express is hiring a Fulfillment Account Manager II!

Argents Express, a family-owned international freight forwarding and customs brokerage company founded in 1977, is seeking an experienced Fulfillment Account Manager II to join our team. In this role, you'll build and strengthen operational relationships with our clients, drive process improvements and infrastructure growth, and play a key part in delivering an exceptional customer experience — all while sharpening your management skills in a fast-paced, hands-on environment. If you thrive on solving problems, love digging into data, and want to grow your career in the logistics industry, we'd love to hear from you. See below for a full description.

▪         Working directly with clients to assist and facilitate day-to-day operations

▪         Become an expert on client specific accounts and their business needs

o  Understands onboarding through account maturity

o  Assists in expanding customer's sales channel

▪         Build operational relationships with current customers

▪         High Volume of data entry

▪         Processing BOLs and associated paperwork

▪         Work daily to evaluate and resolve shipment discrepancies

▪         Planning and booking freight shipments

▪         Help to educate and guide warehouse workers on operational processes

▪         Learn new and expand on current SOPs

o  Implement new concepts to strengthen operations

▪         Review transaction pricing based on rate tariffs

o  Review and analyzes transactional based reports

▪         Invoice clients on a cycled basis

▪         Train and oversee Operation Agents daily

▪         Manages CS team members who assist with daily operations and customer experience

▪         Train employees in GDP & OSHA Regulations

▪         Build operational relationships with customers

▪         Build, manage, maintain new reporting, process, and functions to strengthen the understanding and operation of customers

▪         Client based system setup

o  understanding of client setup process across all platforms and the knowledge of workflow effects

▪         Work with management to add or adopt new ideas, people, or systems designed to enhance the customer experience.

o  Drive infrastructure growth from a customer base and department base.

▪         Begin to develop entry level understanding of management principles 

Qualifications

▪         High level of customer service

▪         Self-Starter with attention to detail

▪         Analyze and manipulate large amounts of data

▪         Ability to learn, adapt, and thrive under pressure

▪         Proven organizational and time management skills

▪         Understanding of quality assurance

Experience & Education

▪         Previous experience working with a WMS and interactive equipment

o  Understands fulfillment and distribution models

▪         Proficient in Microsoft Office [ Strong knowledge of Excel tables and formulas ]

▪         Educations

o  High School or equivalent ( 2-3 years experience )

o  Associates Degree - 1 year experience

o  Bachelor's Degree - no experience

▪         Mid-Entry Level

▪         2-5 years’ experience