What are the responsibilities and job description for the Senior Sales Manager position at Margaritaville Hotel Nashville?
The Senior Sales Manager handles incoming leads from the "high impact" market and maximizes revenue through actively upselling each business opportunity to maximize revenue for individual properties. Aligns customer profile with the appropriate product by aligning customer preference with brand integrity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.
Qualifications
Qualifications
- Bachelor’s degree or equivalent experience.
- 2 years sales experience (1 year in hospitality or related field)
- Negotiation skills.
- Business communication skills.
- Conflict management skills.
- Read, write, and speak English fluently.
- Willing to relocate.
- Ability to execute a Sales and Marketing Plan to enhance revenue.
- Creativity in designing events.
- Time management skills.
- Ability to communicate effectively with public and other employees.
- No employee will pose a direct threat to the health/safety of self or others.
- Understanding/knowledge of computers.
- Present a professional appearance and confidence.
- CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the business. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Commit to satisfying every guest. Level of service provided to major accounts and groups meet or exceed customer expectations.
- PEOPLE: Maintain a positive, cooperative work environment between staff and management. Help to develop management talent by acting as a mentor for others.
- QUALITY: Know the department operating standards and consistently meet those standards; including set up and maintaining an approved filing system, keep clients information organized according to standards, etc. Meet deadlines and respond to corporate, CVB and system sales leads in a timely manner. Require little to no supervision. Seek out assignments to improve the Sales department.
- MANAGING THE BUSINESS: Analyze the hotel’s demand segments, sources of business for each, and manages pricing and rooms inventory to maximize revenues and profits. Know the principle competition for each segment and leverage hotel’s relative strengths against each. Identify and effectively react to major revenue opportunities on an ongoing basis. Accurately forecast revenues and profit potential from accounts and groups within acceptable variance levels. Meet or exceed sales goals for group bookings/corporate accounts, new leads, contacts and number of weekly sales calls. Maintain effective involvement with key community organizations. Demonstrate effective sales skills to obtain maximum RevPAR.
- Demonstrate positive leadership characteristics, which inspire employees.
- Ensure proper billing.
- Maintain good working relationships with other departments, employees and guests.
- Maintain professional relationships with customers in order to continue to re-book their business and penetrate business opportunities that each of them may control.
- Maintain work area clean and organized.
- Make sales calls each week.
- Promote employee empowerment.
- Report all unsafe conditions immediately.
- Responsible for the “high impact” market for the hotel – highest booking pace goals.
- Sell total hotel (rooms, facilities, outlets).
- Complete all necessary correspondence for operating departments in order to execute the functions as contracted.
- Confirm acceptable group business.
- Draft proposals, letters, contracts.
- Entertain guests, clients.
- Prospect all potential avenues for group business.
- Qualify customers for group, catering, and transient business.
- Service all groups while in-house as required by level of commitment in contracts.
- Work closely with Convention Services/Catering Sales/Reservations to ensure all contractual agreements with the customer have been met.
- Assist Director of Sales/Marketing in preparation of advertising and publicity.
- Assist in training sales managers.
- Attend all mandatory meetings.
- Be involved in community organizations as directed.
- Complete history and credit checks on all groups as required by Company policy.
- Complete other duties as assigned by supervisor to include cross training.
- Coordinate VIP deliveries.
- Plan and conduct pre-cons/post-cons.
- Plan reader board surveys.
- Prepare displacement analysis, when necessary.
- Function as Director of Sales in their absence.