Hotel Restaurant / Food & Beverage Supervisor

The Food & Beverage Supervisor supports the Food & Beverage Manager in overseeing daily operations across the hotel’s vibrant outlets: JWB Grill (the signature upscale casual restaurant featuring chef-driven coastal cuisine, Southern-inspired dishes, and classic Cheeseburgers in Paradise) & Fins Bar & Rooftop (the hippest high-volume rooftop bar with beach-bar vibes, skyline views, live music, and tropical boat drinks)

This role ensures every outlet delivers the signature Margaritaville experience relaxed, welcoming, fun, and service-driven while maintaining the highest standards of health, safety, sanitation, and alcohol awareness. You will play a key role in driving revenue, guest satisfaction, team engagement, and operational excellence across diverse service styles, from elevated dining to high-volume rooftop energy and speedy coffee service.

As a visible leader, you will train, supervise, schedule, and coach team members, maintain a strong presence on the floor, engage directly with guests, and support vendor relationships all while keeping the “no worries” island spirit alive in downtown Nashville.

Qualifications

• Ability to read, write, and speak English fluently.
• 1–3 years of experience in hotel or multi-outlet food & beverage operations preferred.
• Strong experience in high-volume restaurant, bar, and/or rooftop lounge environments is highly preferred.
• Previous supervisory or management experience required.
• Hands-on experience in at least one of the following is preferred: bartender, server, barista, or host.
• Food/Beverage Service Worker Permit (where applicable) and responsible alcohol service certification.
• Strong interpersonal, communication, and leadership skills.
• Open availability is required, including nights, weekends, and holidays because in Margaritaville, the good times keep rolling.
  
  

PERFORMANCE STANDARDS

CUSTOMER SERVICE

• Embody and promote the Margaritaville lifestyle: fun, relaxed, and genuinely guest-focused.
• Maintain a strong, visible floor presence across JWB Grill & Fins Bar & Rooftop, to ensure consistent, high-quality service.
• Proactively engage with guests, enhance their experience, and resolve concerns quickly and creatively whether it’s perfecting a margarita on the rooftop or accommodating a special request at JWB Grill.
• Ensure service standards reflect both upscale hospitality (JWB Grill) and energetic social atmosphere (Fins Rooftop with skyline views and live music).
• Train and empower the team to deliver personalized, memorable “fins up” moments for every guest.
  
  

FINANCIAL

• Assist in managing multi-outlet labor costs.
• Adjust staffing and inventory to align with seasonal demand, hotel occupancy, arena/concert events, weather-driven rooftop traffic, and local Nashville happenings.
• Ensure proper cash handling and strict adherence to internal audit controls.
  
  

PEOPLE

• Foster a positive, inclusive, and high-energy team culture that reflects Margaritaville’s “License to Chill” values.
• Recruit, train, and develop team members across varied service styles.
• Provide targeted coaching for each outlet: elevated service and presentation for JWB Grill, fast-paced bar execution and tropical cocktail craftsmanship for Fins Rooftop, and speed with consistency.
• Ensuring compliance with all safety and certification requirements.
  
  

QUALITY

• Uphold consistent food, beverage, and service standards across all outlets, from Southern-coastal dishes at JWB Grill to signature margaritas and boat drinks at Fins.
• Maintain excellent health inspection scores and rigorous sanitation practices.
• Oversee beverage quality, including craft cocktails, beer, wine selections, and the full beverage program.
• Ensure rooftop operations meet safety standards, especially during peak-volume periods with live music and skyline views.
• Monitor equipment performance and coordinate preventive maintenance.
  
  

Essential Functions

• Provide hands-on leadership and support across JWB Grill and Fins Bar & Rooftop operations.
• Maintain working knowledge of all positions, including restaurant service, high-volume bar operations, rooftop service, and coffee/barista standards.
• Ensure a consistent, memorable guest experience across multiple service formats.
• Manage inventory, ordering, and cost controls for all outlets.
• Enforce staff appearance and grooming standards that reflect the fun, polished Margaritaville brand image.
• Control labor costs while aligning with forecasted business levels.
• Maintain cleanliness, organization, and safety across all areas.
• Support restaurant setup, service execution, and billing.
• Handle guest concerns with professionalism, creativity, and the signature Margaritaville “no worries” attitude.
• Step into operational roles as needed during peak periods to support the team.
• Help drive rooftop programming and high-volume event execution with live music and tropical energy.
• Attend all required meetings and provide regular updates to the Food & Beverage Manager and leadership team.
• Complete other duties as assigned.
  
  

This position is ideal for a dynamic, people-oriented leader who thrives in a fast-paced, multi-concept environment and loves bringing island vibes and Southern hospitality to life in the heart of Nashville.