What are the responsibilities and job description for the Server - The Wall position at Marcus Theatres Gurnee Cinema?
We are looking for an enthusiastic server to provide an excellent guest dining experience. The successful candidate will be able to ensure a high level of guest satisfaction while following all guidelines established by the Food and Beverage department. You will provide superior guest service while maintaining a clean, sanitary, and safe work environment as a member of the Marcus Theatres food / beverage team.
Your Future Responsibilities as a Member of our Team:
- Stay guest focused and nurture an excellent guest experience.
- Interact with guests in an efficient, hospitable, and professional manner from the beginning to the end of their experience.
- Greet the guest in a friendly and courteous manner and explain any specials and/or restaurant promotions.
- Possess full knowledge of bar and menu items.
- Assess guests' needs and preferences to make recommendations.
- Record the details of the order from the guests.
- Input the order into the Point of Sale to inform the kitchen of the particulars in the order being placed.
- Immediately communicate any food or service issues to management.
- Check station before, during, and after shift for proper set-up and cleanliness.
- Follow up on guest requests and pre-bus tables throughout service.
- Deliver food and beverage orders within established timeframes.
- Multi-task and assist teammates.
- Work at a fast pace.
- Consistently use suggestive selling techniques.
- Complete assigned sidework.
- Bus and reset tables as needed.
- Verify guests that purchase alcohol are at least 21 years of age.
At Marcus Theatres we strive to create Magical Movie Memories for our guests. As a server at one of our food / beverage locations you will become a part of our family! All ready to get started? Ok!
You will need to demonstrate the following abilities:
- Work in a high-volume, team environment.
- Have a passion for delivering unparalleled hospitality and excellent service.
- Computer literacy with the ability to learn Aloha POS system.
- Accuracy in transactions and cash-handling skills.
- Positive attitude and excellent communication skills.
- Ability to keep the service area organized, stocked and clean.
- Ability to obtain relevant training certificate and/or licensure.