What are the responsibilities and job description for the General Manager - South Region position at Marco Technologies?
Position Summary/Objective
The General Manager at Marco Technologies will be responsible for overseeing all aspects of a region including service, specialists, and operations within the Print Division. This includes client experiences (Service Delivery, installation, project management, etc.) and region P&L general management functions. This role requires strategic collaboration with a matrix sales organization to drive revenue growth while maintaining a relentless focus on delivering exceptional customer experiences. The role is crucial for ensuring efficient processes, high-quality customer experiences, and optimal resource management to support the regions objectives and overall Print Division goals.
Essential Functions
Oversee the day-to-day operations for a line of business. Including financial oversight, personnel management, efficiency of operation, and effectiveness in achieving region goals.
Drive the execution of operational strategies to optimize client experience (Ex. service delivery, project management, installation processes, etc.), market expansion and overall operational performance for a line of business.
Provide recommendations and support for the execution of annual and quarterly strategic plans. Utilize data-driven insights to make informed decisions that positively impact the business line’s performance.
Collaborate with other Regional General Managers to create a holistic approach both in the employee experience, customer experience and overall line of business contribution to the organization. Best practice sharing and modeling between the regions.
Ensure sales effectiveness and support within the region to directly impact sales growth and revenue goals. Work in partnership with sales leaders to impact strategic sales initiatives and sales revenue goals.
Lead initiatives to enhance customer satisfaction and loyalty by ensuring exceptional service across all customer-facing teams. Ensure service protocols and procedures are followed and generate high levels of customer satisfaction and service quality.
Recruit, mentor, and retain top talent within the business line, promoting professional growth and succession planning.
Optimize the allocation of resources, including budget and personnel, to maximize operational efficiency and ROI.
Set and monitor key performance indicators (KPIs) to assess operational effectiveness and identify areas for improvement. Ensure alignment of operational activities with region goals.
Collaborate with finance and other departments to manage budgets, control costs, and ensure alignment with company objectives.
Ensure service protocols and procedures are followed and generate high levels of customer satisfaction and service quality.
Lead organizational change initiatives effectively, minimizing disruption and aligning teams with new directions.
Foster a culture of collaboration, accountability, and continuous improvement.
Encourage innovation and the adoption of best practices.
Provide coaching, training, and professional development opportunities to enhance team performance.
Provide regular updates and reports on operational performance, service metrics, and project management progress to the Print Division leadership team.
Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
Perform other related duties as assigned.
Qualifications
Education and Experience
The General Manager at Marco Technologies will be responsible for overseeing all aspects of a region including service, specialists, and operations within the Print Division. This includes client experiences (Service Delivery, installation, project management, etc.) and region P&L general management functions. This role requires strategic collaboration with a matrix sales organization to drive revenue growth while maintaining a relentless focus on delivering exceptional customer experiences. The role is crucial for ensuring efficient processes, high-quality customer experiences, and optimal resource management to support the regions objectives and overall Print Division goals.
Essential Functions
Oversee the day-to-day operations for a line of business. Including financial oversight, personnel management, efficiency of operation, and effectiveness in achieving region goals.
Drive the execution of operational strategies to optimize client experience (Ex. service delivery, project management, installation processes, etc.), market expansion and overall operational performance for a line of business.
Provide recommendations and support for the execution of annual and quarterly strategic plans. Utilize data-driven insights to make informed decisions that positively impact the business line’s performance.
Collaborate with other Regional General Managers to create a holistic approach both in the employee experience, customer experience and overall line of business contribution to the organization. Best practice sharing and modeling between the regions.
Ensure sales effectiveness and support within the region to directly impact sales growth and revenue goals. Work in partnership with sales leaders to impact strategic sales initiatives and sales revenue goals.
Lead initiatives to enhance customer satisfaction and loyalty by ensuring exceptional service across all customer-facing teams. Ensure service protocols and procedures are followed and generate high levels of customer satisfaction and service quality.
Recruit, mentor, and retain top talent within the business line, promoting professional growth and succession planning.
Optimize the allocation of resources, including budget and personnel, to maximize operational efficiency and ROI.
Set and monitor key performance indicators (KPIs) to assess operational effectiveness and identify areas for improvement. Ensure alignment of operational activities with region goals.
Collaborate with finance and other departments to manage budgets, control costs, and ensure alignment with company objectives.
Ensure service protocols and procedures are followed and generate high levels of customer satisfaction and service quality.
Lead organizational change initiatives effectively, minimizing disruption and aligning teams with new directions.
Foster a culture of collaboration, accountability, and continuous improvement.
Encourage innovation and the adoption of best practices.
Provide coaching, training, and professional development opportunities to enhance team performance.
Provide regular updates and reports on operational performance, service metrics, and project management progress to the Print Division leadership team.
Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
Perform other related duties as assigned.
Qualifications
Education and Experience
- Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
- 8 years of experience in operations leadership roles, preferably within the print industry.
- Strong understanding of business operation for print or related businesses.
- Proven ability to lead and develop a high-performing team.
- Strong understanding of print systems and services.
- Excellent organizational, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.