What are the responsibilities and job description for the Copier Setup Technician II position at Marco Technologies?
Position Summary/Objective
The Copier Setup Technician II is responsible for leading large/complex projects, as well as preparing all new copier equipment for sale, taking care to meet or exceed all established quality assurance standards.
Essential Functions
▪Act as the primary point of contact and lead on large/complex setup projects including but not limited to: Interterritorial, Enhanced Copier Solutions, multi-machine multi-location deals and tracking of supporting documentation via Share Point or relevant tools.
▪Perform assembly and setup of equipment utilizing the proper setup checklists, prioritizing based on the setup schedule.
▪Troubleshoot any issues that arise during setup, utilizing any resource available to ensure proper setup, exceeding all established quality assurance standards.
▪Test all functions following guidelines set by the setup checklist.
▪Clean all surfaces of equipment to acceptable quality assurance standards.
▪Perform all necessary administrative functions in ERP system and fill out all applicable documents to support the setup process.
▪Move products in and around the distribution centers and to and from off-site storage.
▪Accurately and completely follow setup checklist/guidelines.
▪Order all parts and supplies needed to perform setup.
▪Prepare all new product for delivery.
▪Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
▪Maintain and promptly clean all workspaces.
▪Maintain 85% accountable time including approved training.
▪Attend Required Company And Departmental Meetings.
▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
▪Perform other related duties as assigned.
Qualifications
Education and Experience
▪High school diploma and two years of experience in a technical/mechanical role; or an equivalent combination of education and experience.
▪An associate degree is preferred.
Licenses and Certifications
The Copier Setup Technician II is responsible for leading large/complex projects, as well as preparing all new copier equipment for sale, taking care to meet or exceed all established quality assurance standards.
Essential Functions
▪Act as the primary point of contact and lead on large/complex setup projects including but not limited to: Interterritorial, Enhanced Copier Solutions, multi-machine multi-location deals and tracking of supporting documentation via Share Point or relevant tools.
▪Perform assembly and setup of equipment utilizing the proper setup checklists, prioritizing based on the setup schedule.
▪Troubleshoot any issues that arise during setup, utilizing any resource available to ensure proper setup, exceeding all established quality assurance standards.
▪Test all functions following guidelines set by the setup checklist.
▪Clean all surfaces of equipment to acceptable quality assurance standards.
▪Perform all necessary administrative functions in ERP system and fill out all applicable documents to support the setup process.
▪Move products in and around the distribution centers and to and from off-site storage.
▪Accurately and completely follow setup checklist/guidelines.
▪Order all parts and supplies needed to perform setup.
▪Prepare all new product for delivery.
▪Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
▪Maintain and promptly clean all workspaces.
▪Maintain 85% accountable time including approved training.
▪Attend Required Company And Departmental Meetings.
▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
▪Perform other related duties as assigned.
Qualifications
Education and Experience
▪High school diploma and two years of experience in a technical/mechanical role; or an equivalent combination of education and experience.
▪An associate degree is preferred.
Licenses and Certifications
- Valid Driver’s License, proof of personal insurance, and an acceptable driving record.
- Proficiency with business collaboration tools such as MS Office applications including Word, Excel, and Outlook.
- Demonstrates attention to detail.
- Good communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
- Strong ability to exercise independent judgment.
- Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
- Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
- Cost Conscious - Conserve organizational resources.
- Treat people with respect; Work with integrity and ethically; Uphold organizational values.
- Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
- Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
- Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
- Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
- Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.
- Commitment to continuing education in copier technology such as Konica and ECS print management (training at employer's expense).