Shift Lead

Company Description Marco’s Pizza, headquartered in Toledo, Ohio, is one of the fastest-growing pizza brands in the United States, with more than 1,200 stores across 35 states and locations in Puerto Rico, the Bahamas, and Mexico. Founded in 1978 by Italian-born Pasquale (“Pat”) Giammarco, the brand is known for its dough made from scratch and its three fresh signature cheeses that deliver a high-quality pizza experience. Marco’s has earned national recognition, including being named America’s Favorite Restaurant in the Limited-Service Pizza category and ranking No. 48 on Entrepreneur Magazine’s 2024 “Franchise 500.” The company is also recognized for outstanding customer service and has been featured on QSR’s Top 50 and Nation’s Restaurant News’ “Top 500,” reflecting strong guest satisfaction and brand reputation.

Role Description The Shift Lead role at Marco’s Pizza (Marco’s Franchising, LLC) is a full-time, on-site position located in Elkridge, MD. The Shift Lead oversees day-to-day operations during assigned shifts, ensuring that team members follow company standards for food quality, safety, cleanliness, and customer service. Responsibilities include coordinating staff schedules during the shift, assigning tasks, monitoring order accuracy and speed, and supporting team members in the kitchen and front of house. The Shift Lead helps manage inventory levels, assists with cash handling and basic closing/opening procedures, and communicates any operational issues to management. This role also focuses on training and coaching team members, promoting a positive work environment, and maintaining a welcoming experience for guests.

Qualifications

• Experience in food service, restaurant, or retail operations, including basic knowledge of food safety and sanitation practices.
• Strong leadership and team coordination skills, with the ability to delegate tasks, motivate team members, and resolve minor conflicts during a shift.
• Customer service skills, including clear communication, a friendly and professional demeanor, and the ability to handle guest concerns in a constructive manner.
• Basic cash handling and point-of-sale (POS) system experience, with attention to accuracy and adherence to company procedures.
• Ability to work on-site in Elkridge, MD, stand for extended periods, lift moderate weights, and perform fast-paced tasks in a kitchen and front-of-house environment.
• Reliable time management and organizational skills, with the flexibility to work evenings, weekends, and holidays as needed.
• Previous supervisory or shift lead experience in a restaurant or similar environment is preferred but not required; high school diploma or equivalent is beneficial.